Customer Ratings & Reviews

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

The service technician who programmed my logitech remote was very professional. He explained how to use the remote in a clear and patient manner.

The associate came on time, did the installation, and returned the same day to fix an additional issue. Good job Geek Squad!

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

The service is well worth the money. They set the system up and explain it in detail. They also leave you all the pertinent set up information.

good job programming- but initial appointment was missed and cost me a days pay. should not be charged for the service call.!!!!!!!!!!!!!

Programed my remote and set up the TV, everything works fine...very happy

Can’t really rate them…on July 8 I scheduled this service for July 28. On afternoon of July 27 got a text telling me it was time to schedule the service. I had to go online and find out that “due to unforeseen circumstances” my appointment the next day was cancelled and I had to re-schedule it. Their next available time that was 3 weeks later…I’m hoping they will actually come out and do the job I paid them to do six weeks earlier

Quick connect, knowledgeable techs, easy operation

Agents programed a new Harmony remote for all my devices. Worked until it was working perfectly!

This remote is amazing! Tech installed it and allows us to use just one remote and cabinet doors can be closed.

I went in the store to schedule my appointment- the team there were able to work together to get what I needed scheduled. The team that came out worked well together to accomplish my needs. Great Job Geek Squad!

I had to make 2 appts to have universal remote re-programmed. Each appt I explained my schedule, and each time I was placed at the end of the morning route, which would have made me late to work. Once the service occurred, it was quick and efficient. We love the surround sound, but any time there is a change in cable service, we will have to call Best Buy Geek Squad for re-programming. It would be nice to be able to do that remotely or on our own. Also, we thought that since we were Elite members, that service calls would have been covered.

James and Gerry (set up Harmony Elite) are gentlemen and represent Best Buy well. We have been struggling to get Harmony Elite figured out, but we're catching on. The unit still does not shut Denon receiver off, would like this corrected. Would like James to trouble shoot/correct, he is knowledgeable, since previous service rep Leon (contracred by Best Buy) was a complete disaster.

I bought this service to program and learn how to use the additional features of the remote control that had come with the TV. However, this service was designed to set up an optional - additional - remote control that I could have bought, but had not . The person who came out was nice, but there was nothing he could do for me. Since the service call was based upon a misunderstanding, Best Buy did refund my money.

Changed from ATT Uverse to Spectrum. Remote needed to be reprogrammed. Great job by technician.

I can now use 1 remote to control all my components and haven’t had to call them back with any problems

Love the ease of manipulation between functions. Eastport to read screen

found out my tv problem and quickly fixed it. tv operating perfectly thanks your help

The geek squad programmer was very quick and thorough and could explain how to use the Harmony remote in eady to understand language.