Customer Ratings & Reviews

The hard drive in our DVR burned out and DISH sent us a new one. However our Harmony all in one controller would not work. It turned out that it needed to be linked to the new DVR and it was not possible to do unless you are trained to do so. The tech came to the house and got it all set up and it works just fine now.

Great item, such a wonderful upgrade. Should have done this much sooner. Geek squad was terrific. Love it

Couldn’t be happier with this setup and the product would not work the way intended without the setup.

This is my second universal remote and I love it. Or better said, my wife loves it. One does the job of four. How cool is that?!

It;s nice to see there are still good people TO BE HELPFUL TO those who are not comfortable with tech stuff!!!!!!!

The product is adequate for our needs. The installers were exceptional in performing their duties.

Programed my remote and set up the TV, everything works fine...very happy

Getting the appt was absolutely Horrible, it took exactly 3 canceled appts for me finally to get a solution for my dying (they don’t sell anymore) Harmony Elite remote. Hopefully, this review will help someone you can use your phone as a remote. Great service from the geek squad rep! Finally, I can watch TV!

Agent set up in easily and I didn't have to think about it, but now that I saw what he did with Harmony app I think I could have done easily enough. He saved me plenty of time as he knew all the right choices to make so certainly was convenient. The Geek Squad projector and components install was priceless as they brought four guys out and had everything installed in like an hour. That would have taken me forever.

found out my tv problem and quickly fixed it. tv operating perfectly thanks your help

Love our remote. Great service from our installer. Installed quickly and was here at the promised time

I enjoy using 1 remote for 4 other devices. Still programming for three more devices. I t is exactly what I wanted. Thanks

The Geek Squad team did a very nice job programming all of my HDMI inputs, syncing the remote to all devices connected to the TV.

Setting upthe appointment the first time took 1.5 hours. when they missed the appointment due to a communication instruction prior to the appointment it took 2 hours to set up the second appointment. The appointment went fine. The Geek Squad techs where great but given the scheduling difficulty I would never use the Geek Sqaud again

James and Gerry (set up Harmony Elite) are gentlemen and represent Best Buy well. We have been struggling to get Harmony Elite figured out, but we're catching on. The unit still does not shut Denon receiver off, would like this corrected. Would like James to trouble shoot/correct, he is knowledgeable, since previous service rep Leon (contracred by Best Buy) was a complete disaster.

tech suggested it, set it up with all of my devices. I love it! Down to one remote now. Easy to use, easy interface.

The Geek Squad Agents came and took their time to make sure everything looked perfect and worked great

I think this is the best remote that I have ever used. I recommend this remote to every one that enjoys watching TV, etc.

Geek squad agent realigned my harmony remote with cable box

Our remote control was connected quickly. unfortunately we are having the same kinds of problem with the new one that we had with the old one. That is the buttons just don't work sometimes. Sometimes I have to turn it off by the button on the actual TV set. Often it will not change channels nor mute the sound for several minutes. Sometimes we turn it off and turn it back on and then it works.