Customer Ratings & Reviews

The installers were fantastic. However, I cannot remember everything they showed me. The web site does not have anything but the basic installation, hookup instructions - NOT how to do everything. My husband died. He controlled the remotes (TV, record, schedule recordings, etc. DVDs, CDs, Roku, surround sound). I have no previous or intuitive knowledge of how to do everything. Find someone's grandmother and write instructions even she can understand and you will meet everyone's needs.!

The agent arrived right at the scheduled time. He connected my new Denon receiver to my system quickly and then reprogrammed my remote. He even returned later that day to connect another component which I ran out and purchased at the last minute to complete my system. He was very friendly and efficient and provided great service.

Service was on time and outstanding. Performed beyond expectations.

I went in the store to schedule my appointment- the team there were able to work together to get what I needed scheduled. The team that came out worked well together to accomplish my needs. Great Job Geek Squad!

I would have them anytime . My harmony works seamlessly and is so much easier than having multiple remotes.

Added the Logitech remote to eliminate the 6 remotes I already have. Works like the originals.

I have used Logitech remotes before. The Harmony 650 is a good update. The programmer did an excellent job.

The geek squad was friendly and knowledgeable. Repaired my remote system very quickly.

Technician was polite and very efficient. Solved my programming issue with my remote

This is what you want if you're looking to hide your equipment - a little tricky to set up, but it works great.

I did not plan on purchasing it until I saw the "help " function. It works very well.

Our programmer was knowledgeable and took the time necessary to get all of our devices into one.

Great tool in removing 4 changers from my table Easy to use Easy to set up and reset

The installation service for the receiver I had bought was initially mishandled and required my going to the store to complain. Store staff quickly straightened the merchandise and scheduling issues and two days later the installation and reprogramming of my Logitech remote was accomplished by Ted of the Geek Squad who made sure everything was working to my satisfaction. Initial disappointment but eventually complete satisfaction.

GEEK TECH PROGRAMMED UNIVERSAL REMOTE AND EXPLAINED HOW TO USE IN NO TIME. VERY SATISFIED WITH PURCHASE.

The agent who came here to install our Harmony remote was friendly, knowledgeable, and gave me clear instructions on how to use it. He also answered a lot of my silly questions about our new tv even though that was not his purpose in coming. Even though we were the last customer of the Saturday he didn’t try to rush through the call. Wish I could remember his name but he was the best!

The technician was prompt, on time, and very knowagable,

Understood my problem and quickly fixed it very professional.

Best buy Geek Squad did a very professional job on adding features to my Elite remote. Very satisfied.

Geek Squad got our tv working again and showed us how to reset it.