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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 3,599 reviews
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Response time is a bit slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to keep remote pointed at tv until everything goes through Response is slow. Otherwise it's awesome

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Like this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this product for our entertainment room. Staff was helpful in helping pick out what was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable, helpful, a few minutes late, answered all questions. Remote does all it should.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always works. No issues with signal line of sight ect. Does it all . Handles multiple devices effortlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service, but was a 2nd visit necessary?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not informed of the Harmony remote until our TV and sound bar and blue ray player were being installed. The sales people should have/could have informed us of this availability and saved us the additional installation fee. Over all, the experience in buying our home entertainment equipment was a bust. I love the products we selected, purchased, and had installed. However, my satisfaction with the way our purchases were handled is very, very, very low.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super People and Super Knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected everything and were very meticulous and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional on my harmony pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, on my harmony pro installation. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Program 4 devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Program 4 devices in just a few minutes. And now just 1 remote on table.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. Very efficient and instructions clear and concise. Very pleased with results.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wifi signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, it gives us the signal throughout the whole home. Easy to set up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Programming Remote Controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep did a great job eliminating 2 of 4 remotes and setting up the other 2

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Have not got all the kinks worked out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good remote when i get every thing working right. I am working with the geek squad at the present time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoughtful, careful, professional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. The technician identified other issues beyond just programming my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote programming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this remote programmed by a geek squad agent eliminates all the guess work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great easy to operate remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service from Geeksquad team was exceptional! Special thanks to Patrick and Jeremy. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team was Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team who came to myself did a fantastic job. I would have them back again, any time - they were well worth the price - which was very reasonable for all the work they did. They swapped out and reconnected my receiver, replaced a defective (behind the wall) HDMI cable, and reprogrammed the harmony remote - all perfectly and efficiently done and hooked up 2 new streaming devices and showed me how to use them. JOB WELL DONE, GUYS!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote programmed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed remote. Efficient and well trained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad performs a great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time, clean (wore booties), knowledgable, and setup the TV and Logitech remote just the way we wanted it done. They took the carton and packing materials from the new TV and even the old TV. They were polite and asked for our input and how they could help. They did the job in much less time than I could have and eliminated all the hassle. It was a great service. I have used them before and I will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Synchronize my Harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent came back 3 times to synchronize my Harmony remote to my new Sony tv. He was finally able to get it to work.

    I would recommend this to a friend