Customer Ratings & Reviews

The Universal Remote is wonderful, one remote does everything.

Guys arrived promptly and went right to work. Get system running, updated everything and programmed Harmony. It was not correctly programmed before, but now it is-showed how to use it along with how to troubleshoot also. I was pleased at that time and still thankful today.

Works well and is truly better than having to manipulate several remotes.

easy to use, fun to switch from tv to Netflix !!!!

This guy went above and beyond to get things working right.

Remarkable and easy to operate. Wish I would have had this years ago.

A little pricey but we bought this add on with the delivery and mounting of the TV. We wanted to feel secure that the remote was properly set up and the TV was connected to the internet and everything worked as it should. The Geek Squad was very knowledgeable and professional and made sure all was working before they left.

Very handy. Does everything. But does not last long

They always do a great job and explain how to use without reading the directions

My opinion is they thought I didn't know much about digital and HD products and I have two full systems and 6 other T.V. and I know what I am doing. After they realized I knew what I was talking about they said, you can go that way and did it with the cables I already had. Picture and sound are perfect. Great set up after that.

Worked great initially, but now it has to be reprogrammed as it will not turn off the entertainment system unless I turn off each component individually. It is still better than having to deal with 5 remotes.

Very satisfied with Lainie. On time and very knowledgeable

But time to time loses it programming but other wise works great

Now we have a single remote that works everything.

saved me hours of time. Done quickly and works great.

Easy to use.betterthen having five different remotes.

WOW, having the ability for Geek Squad to come to your house and set up your new TV for you and doing it correctly is very comforting. Being non techy beats trying to read instructions and going crazy.

I was very happy with the tech that came out to my house to help me set up my Harmony elite remote. He took his time and explained to me what he was doing and why. This will be helpful when I decide to add additional devices in the future. Great customer service! Thank You!

The agents who put in my 75”TV were fast and professional Also i had them installed my Arlo pro.to this very day I have Never had any problems with my system having it professionally Installed gives me pice of mind it’s well it ! Thank you Geek Squad!

Checked over my system and found a loose connection was the only problem and had a credit issued for the call since he did not work on the remote itself. This was totally unexpected and showed great integrity as he could have charged me and I would not have know the difference.