Customer Ratings & Reviews

i would tell my friends. this is worth the money to buy

Had the Geek Squad set up my new tv with cable box/dvr and dvd/vcr player and had him program my new universal remote for the whole shebang. I am SO GLAD I did! In about an hour, it was all done, done correctly, and have had no problems with any of the components. I am technically adept to a point, but know my limitations.

Geek Squad are so helpful and did an excellent job.

Geek Squad came out to reprogram my harmony remote as my first one stopped working but even better they showed me how to download the harmony app on my home computer so if I want to add another harmony remote or if I need to reprogram my remote I can do it myself and save me money.

Geek squad programmed my harmony remote to include my new cassette tape player. They were able to get the sound from the player to come through my surround sound speakers. They were awesome at helping me to understand how to work the harmony remote!

Geek Squad set this up & did great job. Was a replacement for old Harmony remote. Like ability to control all devices on one remote but find it more sensitive than old remote. Is likely to change screens for no reason. Very annoying.

Took care of my problem, reprogrammed remote works great.

Programming was flawless as was Geek squad technician

The agent set up my universal remote. Patient with explaining use. Definitely worth the $50 cost with the Geek Squad Protection Plan, as it takes about 1/2 hour to get it set up for TV, DVD , sound bar, and laptop. That means I never would have been able to do it!

Agent Jamie verified that old remote would not reboot. Programed new Harmony Elite using settings from PC app. Verified that all functions worked properly. Updated the software for the new unit.

So far since our recent purchase of the Snart Sony & Logic Universal remote, the Geek Squad’s support has been excellent. Always personable, positive and respectful we value their customer service expertise. Keep up the great work.

Wonderful product! Only one not five to deal with!

I recently purchased a home theatre system with complete installation from Best Buy. The installation team from Geek Squad did a great job. They were very efficient and helped conceal cables and cleaned up when they were finished. They also gave us a complete overview on how to use the system. The install was worth every penny.

We had to learn to use this control and still have some issues where we have to turn off the TV and turn it back on to get to the Apple TV venue. It is very sensitive but ok and we press buttons.There should be a user manual with a quick start for this.

Good Product/Good Programming by Geek Squad. Our previous remote was dying and doing all sorts of manipulations on its own...frustrating the heck out of us. Now no more frustrations!!!

I couldn't be more pleased with the intstall1 The technicians were very thorough with the install. They walked my wife and I through the operating of the remote and reprogramming steps if need be. They were very patient!

Set up of the remote is complicated and the geek squad set it up easily. They did show us the basics of the remote in order to use the remote but you chsndlier do so much more I found out later like programming the keys to your preferences. It would require a lot more instruction to really understand the remote.

The Squad was prompt friendly and polite. They installed a Harmony Universal Remote. They were very knowledgeable and took extra steps to make sure it was working properly. I am not sure I could have completed the install on my own.

Geek squad installers exceeded our expectations. They were professional, knowing exactly what to do and willingly answering all our questions. They were respectful of our home and followed all Covid guidelines.

They did a great job, very friendly and professional .