Customer Ratings & Reviews

Years ago it was very easy for me to setup audio equipment. With today's technology, however, it is great to have the Geek Squad at your side!

Great service on a data transfer. very patient and informative.

The agents mounted our tv and were so knowledgeable and skilled. They knew exactly what to do and gave us valuable information about the TV we purchased.

My Geek Squad tech came out to fix what got messed up with a cable install. Sound wasn't working etc. Problems fixed quickly and he explained everything very well.

Great guys, went above and beyond to make sure everything was correct

The Geek Squad agents, Manny and Owen, were very patient and professional and set up my product quickly. They showed me how to use it and gave me so many helpful suggestions.

The Geeks came out to reprogram my remote cable part. I moved from a COX area to a Comcast area. They were quick, professional, and got the job done.

I am very happy with all the products and services I have acquired at Best Buy. The services provide flexibility and well trained technicians. I will continue to purchase items from Best Buy.

Jeff and Chris from Middletown NY Best Buy set up my second Harmony Universal Remote Control and could not be happier! These guys are professional and know their stuff!

I have the Harmony Remote 900 with RF which I really like. However, I understand that this model is supposed to be phased out. It does freeze sometimes, and I have to remove the battery and replace it. The white battery does not swell, the blue battery is the one that is supposed to be problematic. I leave it on the charger more often than not, although I have gotten conflicting info about that. I don't think it's a good idea to let the battery totally run out. I like that I can keep my components in a cabinet. Logitech has been decent re: customer support. Best Buy charges way too much to program the remote.

The Geek squad technician was on time and very pleasant. He did a great job of trouble shooting and was done so fast he was able to give me useful tips. Truly great work!

I received excellent & expeditious service. The technicians were professional, timely, and knowledgeable.

sincing my remote to contour remote went well. although it did take a little longer than i had expected. but they did arrive on time and were professional

I haven't gotten to learn all the features of the add-on remote control programming but from what I do know, it is awesome.

Installers were very thorough and helpful. Installation seemed very complex and I am gald they were there to do it! They got back to me quickly on the one post-installation issue I had.

Carlos and Yasir were amazing. They were knowledgeable professional and Covid sensitive I had a wonderful experience working with them

Harold fixed our remote and reprogrammed everything. He was able to get the speaker working as well. He was respectful and helpful.

I purchased the Harmony remote. The Geek Squad Tech was able to set it up and program it so that we only need to deal with one remote that's user friendly. Thank you!

Toby was efficient and asked questions about how I wanted things set up. He did some outside the box thinking to make a few things work well.

Agents set everything up to our desired choices. The remote is extremely sensitive to touch. When I pick it up I have changed the inputs so many times.