Customer Ratings & Reviews
- Model:
- BBY-R4
- SKU:
- 6537776
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the R4 4 Channel Dash Cam's video quality, ease of use, and overall performance. Many appreciate the built-in GPS and the resolution it provides. However, some customers have reported issues with the Wi-Fi connectivity and the app, as well as difficulties getting the parking mode to function correctly.
This summary was generated by AI based on customer reviews.
Would not recommend buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen turns white about once a month,I end up having to disconnect and reconnect power from camera. Can’t see in rear view on back window
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hi,
I’m sorry to hear about your experience. We would be more than happy to assist you with your device. Please note that we offer an extended 18-month warranty. You can contact our care team for support:
Email (English): care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday, 9:30 AM – 5:00 PM EST
Gret camera but didnt capture my accident
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love that it covers all the angle but the one time that i got into a car accident it somehow didnt record it. I have the recording before and after it happened. Frustrated
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Good afternoon,
we're sorry to hear you were involved in an accident.
Please check the emergency videos on the memory card.
When an impact is detected, the camera will lock the video in a separate folder.
If the video is not there, please feel free to contact support for further assistance.
Thank you.
Good ,but not great..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good ,but needs to have a battery as to keep recording in case of accident.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello!
Thank you for your review! While our dashcams do not have lithium batteries, they do have a way to record accident footage thanks to the use of any of our hardwire kits.
- Cons mentioned:Wi-fi
Disappointed with this product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems after the instalment. Still can't connect to Wi-Fi. Will need to call the company to try and figure out the problem. The installer was also at a loss. Still not sure if it works!
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
I'm sorry to hear that you're experiencing this. Please reach out to our customer service department for further assistance:
Email: care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday, 9:30 am – 5:00 pm EST
No internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok but doesnt connext to internet. And can only connect when inside the car. Dont recommend
No, I would not recommend this to a friendDon’t get it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was killing my car battery I needed to return it and get a different dash cam
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
Issues related to the vehicle's battery are related to an unproper installation or an issue with the hardwire kit. In such cases, we recommend carefully inspecting the installation and if the issues continue to reach out to us to replace the hardwire kit.
Don’t Do It!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this camera unless you are sure to drive your car every day. I have had to jump my brand new car 4 times in the month I’ve had the system.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello!
We are sorry to hear that you had a poor experience with our dashcam! This problem is a rare problem that can happen due to poor hardwire kit installation or if your vehicle has an always-on cigarette socket charger! If you would like further assistance, please contact us: https://www.rexingusa.com/support/contact-us/
Rexing R4 4 channel dash cam not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dashcam is flaky at best. Bestbuy replaced the camera twice. The power intermittenly powers off. The camera only works if it is connected to the front USB port. The dashcam failed to record when my vehicle was hit while parked.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
We’re truly sorry to hear about the issues you’ve encountered with your dashcam. It sounds like there may be a problem with the connection or power supply, and we’d love to help resolve this for you. Please contact our customer support team at care@rexingusa.com or call us at (877) 740-8004 so we can assist with troubleshooting or offer a replacement if needed.
Thank you for your feedback, and we look forward to making things right.
- Cons mentioned:Wi-fi
Could not connect with iPhone or iPad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not connect with iPhone or iPad. Would not stay connected to wifi.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .HI! Please try turning off your cellular network first on your phone and then connecting to the WIFI. If you still have issues contact us at care@rexingusa.com and we'd be glad to assist you!
Difficult to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Thought it would be easier to install.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .We’re sorry it didn’t meet your expectations. If you’d like, we can provide guidance to make the installation easier for future use.
Dash cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't user friendly at first, but easy after you know how it works.
I would recommend this to a friendMy review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a dash cam, it records. I don't know what else to say about it.
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera work well, it’s WiFi connection keeps disconnecting from my phone…
No, I would not recommend this to a friendCamera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all like the versatility but having problems getting it setup.
I would recommend this to a friendDash cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was lookin for in a camera. Cannot view it like i need
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .I am sorry to hear this! Of you would like us to help you find the perfect dashcam for you, please do not hesitate to contact us.
Incomplete job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know it’s not operating I had installed by one of your techs and it was an unfinished job haven’t had the time to get it looked at
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
Please reach out to our customer service department, and we'd be happy to assist you further:
Email (English): care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday, 9:30 AM – 5:00 PM
Car camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as expected. Stopped working after a few weeks. Poor quality.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hi SaraS,
We’re sorry to hear about your experience. Please contact us at care@rexingusa.com
or (877) 740-8004 so we can assist you further.
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to operate. Still trying to figure out
No, I would not recommend this to a friendUn happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy when realizing that the customer service personal didn’t advise me that I would have to purchase a harness to hard wire to vehicle. I would of bought when I first came in. Now I’m waiting on the part to come in and I have to go back to have it installed
I would recommend this to a friendBrand response from RexingUSA
Posted .Good afternoon,
Sorry to hear you were not aware about the hardwiring kit.
Our dashcams only include the 12V power cord inside the box, unless we have some sort of promotion going on.
Worst Dash cam without the GPS tracking.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't use the GPS to track the my car. The GPS is not working at all. I have download the Rexing connect and there is no GPS tracking map. It's really bad. I am thinking to return this item. So bad. If there is a minus star, I will rate it the lowest possible. The advertising is not correct.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Good afternoon Kevin,
Please make sure you have the GPS Speed Unit enabled in the camera's menu settings and use the hardwire kit/power cord with the attached GPS logger. Otherwise, you won't be able to access the GPS functions. Thank you.