Customer Ratings & Reviews
- Model:
- BBY-R4
- SKU:
- 6537776
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the R4 4 Channel Dash Cam's video quality, ease of use, and overall performance. Many appreciate the built-in GPS and the resolution it provides. However, some customers have reported issues with the Wi-Fi connectivity and the app, as well as difficulties getting the parking mode to function correctly.
This summary was generated by AI based on customer reviews.
Bad cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t happy with this dash cam. Wasn’t recording specifically when I really needed.I always had to turn it on manually. Didn’t stay on on at nights
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .We’re sorry to hear you had issues with your dashcam. Our cameras are designed to activate and record when your ignition is turned on or when triggered while your car is parked and turned off. We’d be happy to explain how the parking mode works to ensure it records automatically when needed. Please reach out to us at care@rexingusa.com
or (877) 740-8004 (Mon–Fri, 9:30 AM–5:00 PM EST) so we can guide you through the setup.
Dash cam
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this camera thinking it's everything I wanted in a dash cam. Tried to review some video and all I got was pictures. Not video. Looked through the settings and couldn't figure out why I wasn't getting video.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Please contact our customer service department so we can assist you further.
Email (English): care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday, 9:30 AM – 5:00 PM EST
Doesn't work
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never connected to phone correctly. Do not recommend. Even had it professionally installed at Best Buy.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
We are sorry to hear that you were having issues with the connectivity. If you are still in need of assistance, please contact our customer service team. https://www.rexingusa.com/support/contact-us/
Sorry but I wont recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front camera holder was always loose despite tighting it adn camera was always falling. I had to put some filling to get the camera in place. AFter two years the camera stop working. Sorry but I wont recommend.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hi,
Thank you for your feedback. I'm sorry to hear about the trouble you've experienced with the camera mount and the unit itself. That’s certainly not the experience we want for our customers.
While your device may be outside of the warranty window, we’d still like to see if there’s anything we can do to help. Please feel free to reach out to us at care@rexingusa.com with your order details.
- Cons mentioned:App
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been less than a year already dead. App is terrible
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .I am sorry to hear this!
Please contact us directly so we can troubleshot and resolve this issue for you. Your unit has 18 month warranty.
We also have a video that will make connecting to the app much easier. Please send us an email to request it.
- Cons mentioned:Wi-fi
DO NOT WASTE YOUR MONEY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi doesnt connect or record or anything. Waste of money, i want a refund.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
I'm sorry to hear that your Wi-Fi is not working. Please reach out to our customer support team so we can assist you further.
Our contact info
Email (English): care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday 9:30am-5:00pm EST
- Cons mentioned:Wi-fi
C h F C
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many wires and couldn’t get it to connect to the wifi
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .HI! I am sorry you feel that way! The only wires included is the power cable and the rear camera cable. We have WIFI videos to help you connect . Send us an email and we'd be happy to help you with that.
Camera
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was perfect initially, until recently. The camera now glitches
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .I am sorry about this. Send us an email ate care@rexingsua.com and we'd be happy to resolve this for you as quickly as possible.
Awful dash cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!, Lasted about a week. Returned to my car to see a giant black hole has melted on the screen. This unit doesn’t appear to have any thermal management, vet easily overheats.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
We are sorry to hear about this! This definitely sounds like a hardware malfunction with the unit. For further assistance, please contact us: https://www.rexingusa.com/support/contact-us/
Dash cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly developed app, camera system is ok but retrieving video is a hassle. Need to remove the sd card plug it to your computer download the video then save it to the app. Too much work to get a video playback.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
I'm sorry to hear that you're experiencing this. Please reach out to our customer service department for further assistance:
Email: care@rexingusa.com
Phone: (877) 740-8004
Hours: Monday – Friday, 9:30 am – 5:00 pm EST
Returned and Selected Another Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and purchased another Dashcam that had the Sony 2.0 upgraded night view and color capabilities.
I would recommend this to a friendBrand response from RexingUSA
Posted .I'm sorry to hear about your experience
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was never installed correctly by Best buy's professional installation
I would recommend this to a friendBrand response from RexingUSA
Posted .I am very sorry it was not installed correctly by BestBuy. Please reach out to us via email at care@rexingusa.com and we can assist in troubleshooting and finding out where the issue is coming from.
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the menu or function buttons work, still waiting on warranty from rexing but they never call back.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hi! I am sorry your device is malfunctioning. If you emailed us, we will respond to you within 24hours and ensure you have a working device via your warranty replacement.
No recording 24 hours and motion sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not record 24 hours and has no motion sensor. I will return it because is not what the sales person stated
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello!
We are sorry to hear you were misinformed regarding the product! The camera has the ability to record accidents if you use it with a hardwire kit. If the hardwire kit is the Intelligent Hardwire kit, you would get access to the motion sensor that lets you detect motion while your vehicle is parked.
Not this brand
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get another brand! It works… but it’s kind of a struggle. There are MUCH simpler cameras out there that are more reasonable and SO much easier to use.
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello!
We are sorry to hear you had such a poor experience with our products. We are always looking for ways in how to improve our products and provide better customer experience. If you have any further questions or problems, please reach out to us https://www.rexingusa.com/support/contact-us/
Doesn’t stick well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite what I was expecting. It does not stick well on the car windshield. Practically useless now
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello!
We are sorry to hear you have been having some issues with getting the R4 dashcam attached to the windshield. We may need to take a closer look into this issue. Can you please contact us? https://www.rexingusa.com/support/contact-us/
Dash camara
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, I paid 500 and when I returned it they only returned 350
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .Hello,
We are very sorry to hear this! It seems like you might need to get in touch with Best Buy in order to get better clarity. If you purchased this unit through our website, please contact us! https://www.rexingusa.com/support/contact-us/
no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not come with hard wire as pictured on the site
No, I would not recommend this to a friendBrand response from RexingUSA
Posted .I am sorry about this!
If it is missing the hardwire kit, please send an email to bbyhwk@rexingusa.com
- Pros mentioned:Gps, Resolution
So far, it’s great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a requested Xmas gift, and had the Geek Squad install it. They did a great job and I’m impressed with all the features of this camera. The tech said it’s one of their most popular models and I can see why. Wish I’d have had it a few months ago when some numpty scratched my football sticker and I *believe* the side of my car. I get hating the other team, but hands off other people’s stuff, didn’t your mommy teach you? Anyway, I agreed with the tech when he also said everyone should have a dash cam - there are a lot of scammers out there. This camera has everything you will need to protect yourself.
I would recommend this to a friend - Pros mentioned:Resolution, Video quality
Dashcam saved me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a dashcam (older cheaper model) in my last vehicle. 2 weeks ago it was totaled in a “T-bone” accident. I had a green protected left arrow light and he had a red. He blew the light. I started a claim with his insurance. 4 hours later I was called by an agent for a recorded statement so they could start an investigation. I told her I had a dash cam and emailed the video to her. Her customer had told her he had a green light and that I had improperly turned. 2 minutes after she got the email the investigation was closed. His insurance claims agent said “This is 100% our fault.” I had a rental car (paid for by his insurance) the next day. That paid for the cost of the dash cam in my opinion. Like all things electronic though, my old dashcam was outdated. I decided to only buy the best dashcam to protect this new car. I did a lot of research and that led me to Rexing. 4 cameras!! My old one only had the front view. Now I am covered 360 degrees. Traffic sucks. Peace of mind is what I consider this purchase to be. Peace of mind cannot have a price put on it. Luckily though this is very reasonably priced for the protection it offers.
I would recommend this to a friend