Customer Ratings & Reviews
- Model:
- 214424-01
- SKU:
- 5528204
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 400 Pro HS Wired PlayStation Gaming Headset Black for its sound quality, comfort, and affordability. Many appreciate the headset's compatibility with various gaming systems and the convenience of its removable microphone. Positive feedback also highlights its lightweight design and comfortable fit. A small number of users reported connection issues.
This summary was generated by AI based on customer reviews.
Cashier was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cashiee was super friendly and interested in our decision
I would recommend this to a friendgreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and very clear mic, very comfortable!!
I would recommend this to a friendDissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone don’t work on these. So not impressed
No, I would not recommend this to a friendOkay buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay headset and difficult to set up. There are better out there
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS, this is a plug and play device but you might need to setup your console or media player's output settings to headset in order for it to work. Please don't hesitate to contact our customer care group any time at www.plantronics.com/support if you require assistance!
- Cons mentioned:Connection
Not working with ps 4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will take it back for replacement. It shows connected but not working.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Raja, on your PS4 system, select Settings>Sound and Screen>Audio Output Settings> and ensure the Output to Headphones option is selected, otherwise your PS4 will only output audio to the default output device (HDMI, Optical Audio, etc.). In case you're still unable to hear through your RIG headset please try connecting it to a media player or cellphone to determine if the issue is on your headset on on the audio source. Our Customer Care group is available any time at www.plantronics.com/support if you require assistance with your unit.
Worst headsets I’ve used before
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of the worst headsets I’ve owned the mic barely works and has a terrible echo basically to the point of not being useable and the audio cut out randomly or would only come out of one ear I could have gotten a faulty pair but atm this is one of the worst headsets I’ve ever owned. I’ve had no issue with any other head sets until months of almost daily use but even from day one fresh out of the box these had sound that would only come out of one ear at a time. I’ve used a mic from dollar general that was better then this. It was very disappointing but I repeat I could have gotten a faulty product
No, I would not recommend this to a friendBasic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, not the best. Recommend it to a kid under 10yrs old
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS, we will forward your feedback to our team for future consideration.
Awsome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it was good but unfortunately mic isn't sogood
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS. For optimal microphone transmit quality and performance please ensure it's facing towards your mouth and try placing it approximately 1-2 fingers away from it. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit!
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item received was damaged could not really give a review
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello,
If the RIG 400HS you received from Best Buy was damaged upon receipt, please contact Best Buy to process a return or exchange under the Best Buy return policy. If it is beyond that return policy, your RIG product is covered by a manufacturers warranty covering any manufacturer's defects. If you believe you have a warranty claim, please contact RIG Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 Monday-Friday 9am to 6pm. Thank you for choosing RIG Gaming products...
Didn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I brought them home, they mic would not hook in properly/ wouldn't connect to playstation. Ended up taking them back.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
cheap garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it does its job, but it isnt comfortable. I just bought it to get a discount on Nioh when it came out.
No, I would not recommend this to a friendGood but it was defected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rate my product poor because the headset is loose from one side of it and it keeps falling off, wont stay on my head, I used it the first couple days buy refuse to use it anymore since I cant play comfortably with it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot this issue please be sure to try rotating the headband the the opposite side (front facing back) and re-attach the speakers this way to see if this makes a difference. In case the issue remains the same we will consider this to be a problem with your unit and recommend that you replace it. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Not to happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not very happy with the headset. Gave it to our Grandson for Christmas and he was very excited. When it was all hooked up, the microphone did not work. He could hear his friends but his friends could not hear him.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .If the unit's microphone does not seem to work we recommend that you try re-connecting the headset to the controller and then try restarting the console. If the issue is the same you can try the headset on a mobile device like a cellphone or tablet to determine if the issue is on the headset itself or the device it's connected to. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Look for different pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap but not worth your money. The build is bad, the sound is bad, the mic is trash, would not recommend.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke within a month of use. I would not recommend this brand, but that was just one experience with it.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello DrAaron,
We apologize you had an issue with your RIG 400HS headset. Please note, all RIG headsets from Nacon Gaming include one-year warranty coverage against any manufacturer's defects. Customer Support information can be found on the Support page of our web site which is riggaming.com. Please contact us for warranty service. Thank you for choosing RIG headsets from Nacon Gaming...
Garbage don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total trash, mic did not work right out of the box. Mute switch won’t move.
No, I would not recommend this to a friendDefect Headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic doesnt work on PC maybe this one is defect.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Gabriel,
Thank you for purchasing a RIG 400HS headset. We apologize you are having issues with your RIG 400HS on PC. The headset is fully compatible. Sometimes, when plugging into a PC, the computer sound settings may not recognize the microphone on the headset automatically. To change that, simply go to your PC system settings, then sound settings, and make sure the RIG 400HS headset is selected for both output (speakers) and input (microphone). If you need further assistance, please contact Nacon/RIG Customer Support at support.us@nacongaming.com. Thank you...
Cheap head gear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 15 days of purchase. The microphone does not work and the gear is plastic cheaply made.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS, we are sorry to hear you're experiencing trouble with your unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product Echoed badly. I called the service department
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HS, we are very sorry for your experience. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
- Pros mentioned:Sound quality
Amazing Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one the best, if not the best, gaming headset for under $50. It's very comfortable, lightweight and has very good sound quality. The lows are just slightly heavy, but not overbearing, the mids clean and the highs are clear without being piercing. The overall sound quality is very good, but not as good as a $100+ headset. The response curve is fairly flat with a slight boost to the lows and highs. The mic quality is absolutely crystal clear and is by far the best mic I have ever used. I'm used to using a Turtle Beach XO One on my PS4 and the Rig 400 is definitely an upgrade.
I would recommend this to a friend