Customer Ratings & Reviews
- Model:
- 10-1172-01
- SKU:
- 6498667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 800 Pro HX Wireless Gaming Headset for Xbox is well-regarded for its sound quality, comfort, and impressive battery life. Many appreciate its lightweight design, wireless connectivity, and snug fit, with some praising the Dolby Atmos integration. However, some customers have reported occasional connection issues, and a few find the volume and bass to be less than ideal.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect head set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. So glad I got this headset over the Turtle beach
I would recommend this to a friend - Pros mentioned:Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He loves everything about them, quality and sound are amazing!!!!!
I would recommend this to a friend - Pros mentioned:Comfort
Rig 800x pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good headset its comfortable bit the mic is so bad, it sound like the ps5 controller mike just worse everything else is good the connect time is good too just make sure to charge it
No, I would not recommend this to a friend Okay for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing game sounds, voice is great but party chat sucks hearing other people is rough cuz it muffles them even if you adjust the audio on the headset aside from that amazing product.
I would recommend this to a friendHeadset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem zI have ever had with it was turning off in middle of game and turning back on.
I would recommend this to a friend- Pros mentioned:Comfort
Subpar product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the rig 800 lx before and was overwhelmed with how good they were so i thought the pros would be great however these were by far the worst headsets ive ever had. They are comfortable however the noise output is terrible so much that in a discord call or gamechat my friends couldnt hear me despite the mic being right on top of my mouth
No, I would not recommend this to a friend Great headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love em . They work really well with my Xbox and they charge pretty fast. I also bought a open box too and was really happy with the condition they were in.
I would recommend this to a friend- Cons mentioned:Connection
Connectivity issues/mic issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this expensivense headset thinking its the best. Randomly disconnects midgame and sometimes other players cant hear me aftwr connecting/disconnecting usb or turning off headset. Too many isues
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello EACM,
We apologize that you've been having some challenges with your RIG 800 PRO HX. The most common cause of wireless interference with the RIG 800 PRO series headsets is WiFi networks as both may be operating on the same 2.4GHz RF wireless networks. There are two ways to resolve interference: Create more space between your gaming setup and your WiFi router is one. Or if your router has the ability to select 2.4GHz or 5GHz networks, switch it to 5GHz. If that doesn't help, Nacon Customer Support is available to help at 1-833-622-6687 or via email at support.us@nacongaming.com. Thank you for choosing RIG gaming products from Nacon...
- Pros mentioned:Comfort
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a set of rig 800s that lasted me years. They were very light and confortable. Needless to say i grabbed these as a replacement. Less than 2 months and maybe 3 uses and they are completely unresponsive. This is the cheapest made headset you can get. The power switch is completely loose from the board. After looking st the inside. This is made cheaper than a 2 dollar childs toy. Dont waste your money they will fail uou.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Wanderer,
We apologize you are having an issue with your RIG 800 PRO HX headset. Please note, all RIG headsets from Nacon are covered by a 1 year manufacturer's warranty to cover any defects that may arise. Please contact us via email with your Best Buy proof of purchase for warranty service at support.us@nacongaming.com. Thank you... Nacon Customer Support
- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid set up. No complaints about the product. Best Buy shipping took longer then expected as they shipped from California to sweet home Alabama
I would recommend this to a friend Bad Product, Terrible Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset, used it for a few hours, and put it back in the box for over a year ( I just wasn’t playing many online games). When I got it back out, it wouldn’t charge or power on, even after being plugged in for hours. I google it and there is a common issue where the battery just completely dies if it’s not uses for a while. There are ways to make products without them having this issue, it’s not 2005 and battery technology has improved drastically, and they know it’s an issue. I emailed support and instead of helping me or giving me some way to at least pay to repair the headset or get a new battery, they respond with this, “ We apologize that you are having difficulty. Unfortunately, the one-year warranty period has passed, and the product is no longer covered for manufacturing defects. We sincerely hope you consider a new RIG headset for your future gaming needs. “ Needless to say I’m pretty irritated and will definitely not “consider a new rig headset”. I would not recommend this company to anyone.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Andrew,
We apologize you've had an issued with your RIG 800 PRO HX. There is no common issue where the battery in the RIG 800 PRO series headsets dies if it's not used for a while. There was an issue similar to this early on the previous Plantronics RIG 800 Series of headsets (2018) but that has long since be resolved. And this was never an issue for the 800 PRO Series from Nacon. As for warranty, Nacon has a 1-year warranty covering any manufacturer's defects. That warranty takes effect from the date of purchase, not from a date based on the product usage. We hope you find a solution that works for you. Thank you... Nacon Gaming, Inc.
Not as loud as I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i would of liked tbh, cant have the game and voice loud.
I would recommend this to a friend- Pros mentioned:Wireless
10/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work great! got them for my fiance for christmas and he loves them!
I would recommend this to a friend Broke in less than 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product broke when taking it off of my head and was rendered unusable. Best Buy will not replace or refund due to their absurd 15 day return period, unless you pay the outrageous cost for geek squad protection. This is a pathetic system designed to absolve Best Buy from having to claim responsibility for the poor products they sell. I will no longer be shopping here.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello,
We apologize you've had an issue with your RIG 800 PRO HX headset. All RIG headsets from Nacon are covered by a one-year warranty for any manufacturer's defects. Please contact Nacon Customer Support directly for any products outside of Best Buy return policy and under one year from purchase using our email address support.us@nacongaming.com. Provide proof of purchase from Best Buy, a description of the issue, and images, if possible, for the most prompt warranty service. Thank you for choosing RIG gaming audio from Nacon.
A Step down from predecessor.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even get it to turn on. I can't find any support or troubleshooting for this specific model on their website/youtube channel. This is my 3rd rig headset, but I'm not sure I'll replace it with the same one. Dissapointed at the support and the step down in quality. The previous RIG 800 I had came with a nice sturdy mic post that would raise and lower easily. This one has a wirey mic that bends when you try to push it up or down. I'd be really annoyed by this if I could actually get the thing to charge and turn on.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello NormS,
We apologize you were having an issue with your RIG 800 PRO HX. All RIG headsets from Nacon Gaming are covered by a 1 year warranty against any manufacturers defects. Please note, customer support information can be found on the Support page of our web site RIGGaming.com. You are correct that we have changed, upgraded the microphone on the RIG 800 PRO series. This pro-grade microphone is a step-up from the shorter version mic on the original 800 series. We regret to hear you didn't like the design but the new design puts the mic closer to the mouth for optimal performance of the uni-directional noise canceling microphone. There is a solid base arm on our new pro-grade microphone for the flip-up-to-mute function. Please contact Nacon Customer Support for further assistance. Thank you for choosing RIG headsets from Nacon Gaming
Headset review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work more than 4 feet away from the usb connection. Constantly says headset not connected headset connected. Do not purchase!!
No, I would not recommend this to a friend