Customer Ratings & Reviews
- Model:
- 10-1172-01
- SKU:
- 6498667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 800 Pro HX Wireless Gaming Headset for Xbox, particularly its sound quality, comfortable fit, and impressive battery life. The lightweight design, wireless connectivity, and snug fit also contribute to a positive user experience. However, some customers have reported occasional connection issues, and a few find the volume and bass to be less than ideal.
This summary was generated by AI based on customer reviews.
Bad Product, Terrible Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset, used it for a few hours, and put it back in the box for over a year ( I just wasn’t playing many online games). When I got it back out, it wouldn’t charge or power on, even after being plugged in for hours. I google it and there is a common issue where the battery just completely dies if it’s not uses for a while. There are ways to make products without them having this issue, it’s not 2005 and battery technology has improved drastically, and they know it’s an issue. I emailed support and instead of helping me or giving me some way to at least pay to repair the headset or get a new battery, they respond with this, “ We apologize that you are having difficulty. Unfortunately, the one-year warranty period has passed, and the product is no longer covered for manufacturing defects. We sincerely hope you consider a new RIG headset for your future gaming needs. “ Needless to say I’m pretty irritated and will definitely not “consider a new rig headset”. I would not recommend this company to anyone.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Andrew,
We apologize you've had an issued with your RIG 800 PRO HX. There is no common issue where the battery in the RIG 800 PRO series headsets dies if it's not used for a while. There was an issue similar to this early on the previous Plantronics RIG 800 Series of headsets (2018) but that has long since be resolved. And this was never an issue for the 800 PRO Series from Nacon. As for warranty, Nacon has a 1-year warranty covering any manufacturer's defects. That warranty takes effect from the date of purchase, not from a date based on the product usage. We hope you find a solution that works for you. Thank you... Nacon Gaming, Inc.
Not as loud as I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i would of liked tbh, cant have the game and voice loud.
I would recommend this to a friend- Pros mentioned:Wireless
10/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work great! got them for my fiance for christmas and he loves them!
I would recommend this to a friend Broke in less than 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product broke when taking it off of my head and was rendered unusable. Best Buy will not replace or refund due to their absurd 15 day return period, unless you pay the outrageous cost for geek squad protection. This is a pathetic system designed to absolve Best Buy from having to claim responsibility for the poor products they sell. I will no longer be shopping here.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello,
We apologize you've had an issue with your RIG 800 PRO HX headset. All RIG headsets from Nacon are covered by a one-year warranty for any manufacturer's defects. Please contact Nacon Customer Support directly for any products outside of Best Buy return policy and under one year from purchase using our email address support.us@nacongaming.com. Provide proof of purchase from Best Buy, a description of the issue, and images, if possible, for the most prompt warranty service. Thank you for choosing RIG gaming audio from Nacon.
A Step down from predecessor.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even get it to turn on. I can't find any support or troubleshooting for this specific model on their website/youtube channel. This is my 3rd rig headset, but I'm not sure I'll replace it with the same one. Dissapointed at the support and the step down in quality. The previous RIG 800 I had came with a nice sturdy mic post that would raise and lower easily. This one has a wirey mic that bends when you try to push it up or down. I'd be really annoyed by this if I could actually get the thing to charge and turn on.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello NormS,
We apologize you were having an issue with your RIG 800 PRO HX. All RIG headsets from Nacon Gaming are covered by a 1 year warranty against any manufacturers defects. Please note, customer support information can be found on the Support page of our web site RIGGaming.com. You are correct that we have changed, upgraded the microphone on the RIG 800 PRO series. This pro-grade microphone is a step-up from the shorter version mic on the original 800 series. We regret to hear you didn't like the design but the new design puts the mic closer to the mouth for optimal performance of the uni-directional noise canceling microphone. There is a solid base arm on our new pro-grade microphone for the flip-up-to-mute function. Please contact Nacon Customer Support for further assistance. Thank you for choosing RIG headsets from Nacon Gaming
Headset review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work more than 4 feet away from the usb connection. Constantly says headset not connected headset connected. Do not purchase!!
No, I would not recommend this to a friend