Customer Ratings & Reviews
- Model:
- RIG 800LX
- SKU:
- 6359239
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 800LX Marathon Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and lightweight feel. Many appreciate the inclusion of Dolby Atmos and the wireless functionality. However, some users noted that the bass could be improved and that there were occasional connection issues reported by a few customers.
This summary was generated by AI based on customer reviews.
Awsome sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts the sound right out use it for Netflix and cable
I would recommend this to a friendStatic and Distortion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought these I was super excited to get them till I plugged them in and started playing... Playing Call of Duty WII when the explosion happened it was all.static and distorted and just sounded horrible.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 800LX, we are sorry to hear you're experiencing trouble with your unit. In order to troubleshoot audio issues you might want to try restarting your console, connecting your RIG wireless adapter to another USB port and testing your headset with another app or game that fully supports Dolby Atmos.
Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
- Pros mentioned:Dolby atmos
Bass Distortion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The low range sounds are distorted and create static. Sure the Dolby Atmos is a nice feature, but what good is that “immersion” when you’re taken out of it every time a grenade explodes or an engine vrooms. I shouldn’t hear static from a $150 pair of headphones, especially during those big loud bassy moments. I expect more for my money.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, thank you for your honest review on our RIG 800 LX SE. We are sorry to hear that you are having issues with the audio on the headset. If you are getting static, you may want to adjust the EQ on the your headset. There are 4 modes available, you can cycle through them by pressing the EQ button on the headset. If you require any further assistance, please do not hesitate in contacting our Customer Care group at: http://www.plantronics.com/us/support/contact/
- Pros mentioned:Sound quality
Frequent disconnections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first hour or so. Then it disconnected in the middle of the game. I tried to re-pair it, but it didn't work. I changed the USB port, and this worked for the next hour that I played that day. Next day, same thing happened. Except when I changed USB port to re-pair it, my party could hear me, but I could not hear my party or the game. Was really looking forward to these headphones. They sound great when they work, but the frequent disconnection is not tolerable.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Katie! We thank you for taking the time to share your feedback on our RIG 800LX. We're sorry to hear about your experience. Please make sure you try resetting the connection between the adapter and your headset. To do so: 1- Make sure the device switch, on the back of the USB receiver, is set to Gaming Console before you connect it to a different USB port in the Xbox One. 2- On the USB receiver, press and hold the link button until you see the light flashing red and blue. 3- On the headset, hold the power switch in the upmost position until it starts alternating red and blue. Once the light is off, the procedure is complete. You might also want to try testing your headset with a PC to isolate the issue and see if you get the same experience. If you get the same results, then most likely there is an actual problem with the unit and should be replaced. This unit has a one-year warranty from date of purchase. Please don't hesitate to contact our Customer Care team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
- Cons mentioned:Connection
Buzzing, crackling, will not stay connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset will not stay connected to my xbox to save my life. I already had them (Plantronics) replace it one time and still it will not stay connecting. I have used other headsets and they seem to work. The headset will also buzz and crackle and distort sound. As well as say "disconnected" but stay connected and just BLAST sound into my ears. Too late to return it to best buy so $150 down the drain.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our RIG 800LX Headset. We're very sorry to hear about your experience. If you have already tried with different wireless headsets, please make sure you configure the volume levels on your headset as well as the audio options in your console settings. If your headset is disconnecting, please try resetting the connection between the headset and adapter. To do so: On the USB receiver, press and hold the link button until you see the light flashing red and blue. On the headset, hold the power switch in the upmost position until it starts alternating red and blue. Once the light goes off, the procedure is complete. If the issue persists, please test the headset on a computer to isolate the cause of the issue. As you may know, this product has a one-year limited warranty from date of purchase of your original unit. We will forward your comments to our team for consideration. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
- Cons mentioned:Connection
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this headset about 3 months ago and for the first month it worked perfect. Now it never keeps connection and is always full of static. For the price you pay for it you should get more than a month of solid use out of it. Time to shop around and find one that doesn’t lose mic connection and have to constantly be synced during games.
No, I would not recommend this to a friend Great sound but other issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the sound these produced and the wireless connectivity. However after day 1 the mic would not work. You could hear the mic mute/un-mute tone but it would not transmit chat any longer. I tried a different usb port and ensured it was set to Xbox with no success. I returned them to Bestbuy and decided to go with TB PX24 (great customer care). I have had great success with Turtle Beach in the past and will go to the wireless 700s when available at my store. I was really hopeful for these.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 800LX, we are sorry for your experience and we will forward your feedback to our team for future consideration.
Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
The microphone will go bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two RIG 800 headsets one for my son and one for me. The mics on both of them became so filled with static that people could not understand what we were saying. I contacted Nacon support, they gave me a dozen excuses why they couldn't help me and even more excuses why they could not replace or fix my headsets. I spoke with Juanita and Maxine and they both just passed me off to each other and refused to help me. Do not buy this headset it will go bad within a year and you will not be able to replace it or get any support when it does.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello BrianM, We apologize for the difficulties you've had. We see that Nacon RIG Customer Support supplied you with a replacement microphone. As that did not fix the issue, you are eligible for a warranty replacement. Customer Support will be in contact. Thank you for your patience. RIG Gaming.
Was great, until it broke a few months later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this headset about 4 months ago. Was excellent quality while it lasted. After a couple months, it started disconnecting from wireless and I had to replug the adapter from the xbox. As of the past couple days, the headset portion of it started failing to pick up audio unless I adjusted the microphone to a certain angle. For a couple days, others said it was static, and I found the microphone fold-down wiring began to wear to the point that it would not pickup audio. As of today, my $150 headset purchase is now in the trash as it is non-functional.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our RIG 800LX headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some issues with the audio and connectivity of the headset, you may want to try establishing a new connection with the wireless adapter. To do so: 1) Unplug the wireless adapter from your gaming console and restart it. 2) Reconnect the adapter and press and hold down the linking button on your adapter until it starts flashing an alternative red and blue. 3) Once flashing red and blue please put your headset in pairing mode by pressing and holding the power switch towards the linking icon until it starts flashing red and blue as well. 4) Once the headset stops flashing and the LED light on the adapter is solid purple means they are successfully connected. You may also want to test the headset connected to a different gaming console/device to completely isolate the issue. If for some reason you still have the same issue, then it is best to replace the headset for you. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
- Pros mentioned:Sound quality
Mic has short, causing static
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone has a short causing static. Don't like that you have to move mic up to mute. Sound quality good.
No, I would not recommend this to a friend - Cons mentioned:Connection
Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked in beggining but poor quality and connection issues.
No, I would not recommend this to a friend Won’t charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over a year ago. After a period of no use I tried to charge it and it won’t accept a charge. Now RIG is part of Nacon Gaming. I emailed their support, but no response. https://www.plantronics.com/us/en/support/gaming?_ga=2.186003369.1820596258.1585082778-737519650.1584923601
No, I would not recommend this to a friendNo mobile or A/V reciever support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $150 dollar headset that you cannot use on your mobile device or A/V reciever? What were they thinking. And they don't even let you know that it isn't compatible with those. Save your money and pick up a pair of HyperX Cloud Alphas instead.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG800LX SE, we will forward your feedback to our team for future consideration. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions!
Avoid this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My headphones stopped turning on or charging about 3 months after purchasing. This seems to be a common problem others are having as well. Save yourself the hassle of navigating the warranty process. Avoid these headphones.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 800LX headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.