Customer Ratings & Reviews

Hi Moshi.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Stick Up Cam. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi Malibupeach.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam)! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We understand the importance of having events recorded on your Ring Outdoor Cam. Without a Ring Home plan, your Ring products provide certain features such as Live View, Two-Way Talk, and Real-Time Notifications on your smartphone. Ring Home plans simply offer additional features for those who want them. Ring Home plan has both annaul and monthly plans available. Here are some additional features that are included when you subscribe to a Ring Home Plan.

1. Video History for up to 180 Days. Access recorded videos of every motion and Live View event for up to 180 days.
2. Snapshot Capture. See what's happening in between motion-activated events with recurring photo snapshots taken throughout the day.
3. Package and Person Alerts. Enable to get a notification only when your device spots a person or when there's a package in designated areas.
4. Rich Notifications. See exactly what triggered an alert with a photo preview right in the notification without opening the Ring app.
5. 10% off Select Products at Ring.com.

If any additional information is needed regarding your Ring Outdoor Cam or Ring Home Plans, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi Steve.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Sjg4ut.

Thank you for taking the time to share your experience with us. It is essential to have peace of mind when it comes to your home security and the battery life in your Ring Stick Up Cam plays a big role in that. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time.
We are eager to address the battery life issue that you raised in your review and provide you with a resolution today.

If you’re finding that your Ring battery-powered device isn’t charging, there are a few things you can do to try to improve the situation. Before anything else, check the battery charge reading in your Ring app by following these steps:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Tap the doorbell or camera you want to check.
Tap Device Health.
Check the percentage under Battery Level.
Learn how to charge your device's battery

Check to make sure the battery is charging successfully by ensuring that the second light turns off to indicate charging is complete. Plug the charging cable into the battery. While charging, both lights will be lit on the battery. You’ll know charging is complete when only one light on the battery is lit. Charging time may take up to 10 hours.

If your battery is still not charging, your outlet may be the issue. Test your outlet with a phone charger or plug in a lamp. Try charging your battery on an outlet that works. If the battery is still not charging, and the device is under Warranty, you may be eligible for a device replacement. We recommend reaching out to our Ring Customer Support Team for more details on the Ring Manufacturer's Warranty.

If your Ring battery-powered device seems to be losing power too fast, weather might be an issue. In extreme hot and cold temperatures, Ring devices may lose their charge, even if your Ring device is hardwired to power.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.