Customer Ratings & Reviews
- Model:
- 4AK1SZ-0EN0
- SKU:
- 10811740
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Short Life-Span
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring products suck! Don't get me wrong. They work great when they do work at all. However, almost all of them die quickly. This keypad purchase was #3. It worked perfectly, without any problems, and one day it simply went offline. Charging it wouldn't help. Plugging it in did nothing. This is the same story with several cameras, doorbell cams, and sensors.
I would recommend this to a friendBrand response from Ring
Posted .Hello Fred,
Thank you for taking the time to share your Ring Alarm Keypad experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!
To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.
We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!
Thank you,
Jamila with Ring
Need all parts to work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need all the parts for this to work. I didn’t realize that you need the base station.
I would recommend this to a friendBrand response from Ring
Posted .Hello Kemm,
Thank you for expressing your concerns about your Ring Alarm Keypad (2nd Gen). This keypad is intended to be used along with the rest of our Ring Alarm System. Like other security systems, this keypad allows you to enter a numerical code to arm or disarm your Ring Alarm System. Rest assured, we are here to shed some light on the subject.
In order for you to properly set up a Ring Alarm System, you'll need a Ring Base Station and Ring Alarm Keypad. Of course, we offer an array of sensors to level up your home security experience. For example, you can purchase door/window contact sensors, motion detection sensors, flood/freeze sensors etc.
For those new to Ring Alarm, we recommend starting with one of our Ring Alarm Security Kits. The 5-piece kit includes:
1 Base Station
1 Keypad
1 Contact Sensor
1 Motion Detector
1 Range Extender
To learn more about how to use Ring alarm, please visit the article below.
https://support.ring.com/hc/en-us/articles/115005319346-Getting-Started-Welcome-to-Your-New-Ring-Alarm-System
We also encourage you to visit our Community Forum, where you can ask detailed questions for other Ring users to answer. Please visit us at https://community.ring.com/
All the best,
Marlom at Ring
Ring alarm keypad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 2 star isn't for this 1 I bought but the original 1 that came with my system, it took a crap in less than a year but all good now I'd recommend the protection plan
I would recommend this to a friendBrand response from Ring
Posted .Hello Jpnst315,
Thank you for taking a moment to leave your review on the Ring Alarm Keypad. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
Works for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this sustem for going on a lottle over three years, and I have had no major issues. Overall, my experience so far has been awesome. It's super easy to use. The extra features when exiting while the system is alarmed are cool; the quick exit feature is awesome. Since I leave early in the morning and my wife is still home. The response in the alarm when it goes off is instant, which is a good thing. The battery life has been great. I haven't had to replace any battieries yet. The keypad being wireless gives me easy access. Again, overall, my experience has been great for no major issues over the last three years. I had to replace 1 contact in the last 3 years, which is the only issue I've had, so I can't complain.
I would recommend this to a friendLove the new keypad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the Key pad is battery operated and wireless, you have the option to leave it connected at all times or just charge it and have no wires visible. The keypad has a bracket that you mount to the wall and the key pad easily slides off the bracket so you can move or just take it to charge its so easy. The keypad battery should last 6 to 12 months depending on usage and the app has a battery saver option.
I would recommend this to a friendDifficult to charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charging port is at the stupidest angle in a narrow slot. Most of the micro USB cables you have will not fit the narrow slot. Also, why are they still using micro usb??
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi consumer.
Thank you for taking the time to share your experience with us.
We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like you have some concerns with how the Ring Alarm Keypad (2nd Gen) receives power. The Ring Alarm Keypad connects to power using the included USB power supply and cable, but you can use it plugged in or unplugged. It takes a few hours to charge the internal rechargeable battery, and it should last for about 7 months, depending on usage.
You can get the most out of your Keypad by understanding its Power Save Modes and how they work to maximize your device’s energy usage.
Plugged in: Current mode buttons light up when motion is detected. Numbers light up when it’s dark or motion is detected.
Battery, with power save on: Current mode buttons light up when a button is pressed.
Battery, with power save off: Current mode buttons light up when motion is detected. Numbers light up when it’s dark or motion is detected.
Follow these steps to turn on Power Save Mode:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Keypad.
Switch on the Power Save Mode toggle.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.