Customer Ratings & Reviews

Hi Daman. Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm Contact Sensor (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not performing as expected. At this time, Samsung SmartThings is not officially supported by Ring, so some features may not fully operate as you are expecting with this integration. Ring Alarm is an affordable and comprehensive DIY home security system. Mount Ring Alarm Contact Sensors to any door or window to monitor whether they’re open or closed. Contact Sensors are battery-operated and can be set up with double-sided tape or using screws.

You can use your Ring Alarm Contact Sensors to trigger Alexa routines. Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Alarm Contact Sensor (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi PersianPride.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hello Nick,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The Ring Alarm Contact Sensor is designed to monitor your doors and windows. The Contact Sensor is made up of two parts - the sensor and the magnet - and when installed on your door or window, it can tell if the door or window is open or closed. By default, your Ring Alarm Contact Sensors are armed when using both Away and Home Mode.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hi Twintips007.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Alarm Contact Sensor 2nd Gen to operae as intended so that you can effectively monitor your home. The features and technology behond the Ring Alarm Contact Sensor 2nd Gen are incredibly valuable and help provide you with peace of mind about your home security. We can definitley provide you with more information regarding the concern that you mentioned in your review.

It sounds like you are experiencing an issue with reinstalling Ring Alarm Contact Sensor. The best way to remove a Contact Sensor would be to use a hairdryer to soften the adhesive and then using a putty knife to peel the Contact Sensor off of its mounting surface without damaging that area. 3M double sided tape or 3M Command Strips is also a great replacement for the adhesive and can be found at most stores or online.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Vanq.

Thank you for taking the time to share your experience with us. We value the experience you have with Ring, and want to ensure the Ring Alarm Contact Sensor (2nd Gen.) is meeting the standards it's intended to provide. The Ring Alarm Contact Sensor (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we're here to help!

It sounds like you are experiencing an issue with the battery life of the Ring Alarm Contact Sensor. We recommend checking the connection of the device to ensure that it has a good signal to the Ring Alarm Base Station. Also, the Ring Alarm Contact Sensors (2nd Gen.) use 2 CR2032 batteries which can be purchased on Amazon or at most retailers where batteries are found. To replace the batteries in your sensor, please follow these steps:

Disarm the Contact Sensor (2nd Generation) in the Ring app using Mode Setting for the specific device you’re working on or disarm the Ring Alarm system from the dashboard of the app to prevent triggering the alarm while troubleshooting.
Carefully remove the Ring Alarm Contact Sensor (2nd Generation) from its mounting bracket by sliding it off.
Remove the existing batteries and insert the new ones, ensuring that the polarities (+ and -) match up correctly.
Slide the cover back on the Ring Alarm Contact Sensor securely until you hear it snap into place.
If your sensor is still showing as tampered, remove the magnet from its position, wait five seconds, then stick it back in place. Make sure that it is no more than 1 inch apart from your sensor.
Confirm that your sensor is showing as online and can communicate with the Ring Alarm Base Station.

If any additional information is needed regarding your Ring Alarm Contact Sensor (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi TheMann.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.