Customer Ratings & Reviews

Hello Meme,

 

We appreciate you taking the time to leave a review. We see your concerns and would like to get to the root of us and ensure a better Ring experience. Likewise, we completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important.

 

After reading your review, it seems that you are having trouble with the night vision feature on one of your Ring cameras. Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth. For more information regarding troubleshooting night vision, please see our help center article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.

 

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello LizzyBell, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. I really appreciate your feedback. I can understand your disappointment. We are always striving to improve our products and their performance. If you have any further concerns, or would like to share any further feedback please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring

Hello Hopalong123,

Thank you for voicing your installation concerns. We know how important it is to have your Ring Alarm system up and working to secure your home. As a leader in home security, Ring strives to create devices that offer a DIY installation. By following the step-by-step installation processes in the Ring app, you and the technician should be able to have all aspects of your Ring alarm working in a matter of moments.

Even when working with a local installation service, you are welcome to call Ring support for technical help. Our agents are prepared to listen to your concerns and walk you through any troubleshooting or installation steps necessary.

We've also written several Ring app support articles specific to Ring Alarm. As a reference, here is a link to these articles: https://support.ring.com/hc/en-us/sections/360008752292-In-app-support

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

My best,
Marlom at Ring

Hello FeeSmiles,

Thank you for taking a moment to leave your review on the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Hoop,

Ring strives for stellar interactions with each outreach for support. Your peace of mind is a top priority and we want to make sure we work towards a solution.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

All the best,
Antonio from Ring

Hello Tablet,

Thank you for leaving a review on the Ring Alarm. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Marc,

Thank you for taking the time to share your Ring Alarm 8-piece Security Kit experience with us.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the washer delivery date concern you mentioned within your review.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Kit.

Thank you,
Nicole with Ring

Hello Jack,

We understand how important it is to have the proper instructions for installation purposes. We would like to ensure that you have a seamless setup experience. The Ring Alarm kit contains all the components you need to install and activate your new security system. We are here to provide you the information that is needed to get your Ring Alarm up and running.

Ring Alarm is an affordable and comprehensive DIY home security system. Start with a Security Kit that includes a Base Station, Keypad, Contact Sensor, Motion Detector, and Range Extender. Add components to meet your security needs and the size of your home. Setup details for the Ring Alarm can be found here: https://support.ring.com/hc/en-us/articles/115005319346-Getting-Started-Welcome-to-Your-New-Ring-Alarm-System.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello rockynrobynm

Thank you for taking a moment to leave your review on the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Based on your review, it seems like you are having trouble setting up your Ring Alarm. If this is the case, please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115005319346-Getting-Started-Welcome-to-Your-New-Ring-Alarm-System.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello servicereview,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm device right away! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the installation concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring

Hello Annoyed,

Thank you for taking a moment to leave your review on the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Dana,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello MyRingRocks,

Thank you for taking the time to share your Ring Alarm Kit experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm right away! What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm installation.

Thank you,
Alexis with Ring

Hi,

At Ring, we want to ensure that you have the best possible experience with our products, both during and after setup. Your peace of mind for security is extremely important to us, and we want to make sure you are confident with your choice in Ring.

The Ring Alarm Security Kit is designed for easy setup and use, but we understand you may have questions regarding the use of your Ring Alarm after setup. You can find answers to common questions on our FAQ page: https://support.ring.com/hc/en-us/articles/360040149572-FAQs-about-Ring-Alarm-2nd-generation-

We would love to connect with you to help address any remaining concerns you may have with the Ring Alarm. Will you please reach out to us directly? We look forward to speaking with you soon.

Thank you,
Nicole from Ring

Hello Mikellyn,

It is important to us here at Ring, that the features available to you on your new Ring Alarm Security System meet your needs and expectations. We really appreciate that you have placed value in owning one of our Ring Alarm's for your home security.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

Thank you,
Antonio from Ring

Hi Neighbor. Glad to hear that you are enjoying your Ring Alarm System. If you are experiencing issues with a Ring Video Doorbell, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.