Customer Ratings & Reviews

Hi MichaelS.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi WilliamD.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Battery Doorbell Plus right away. The features and technology provided by the RingBattery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

The Ring Battery Doorbell Plus is Ring’s essential battery-powered doorbell, featuring enhanced image quality. The Ring Battery Doorbell Plus offers Advanced Motion Detection, 1536p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. To set up your Ring Battery Doorbell Plus, you can scan the QR code on your Ring device or product packaging via the Ring app. Follow these instructions in the Ring app:

Tap the three lines (≡) on the left side of your dashboard in the Ring app.
Tap "Set up a Device" and select the type of your device.
Tap "I’m Ready to Scan."
Point your smartphone’s camera at the QR code on your Ring device or product packaging. (Note: If you don’t see the QR code, please remove your video doorbell’s faceplate).
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.
If you experience issues scanning the QR code, please follow these steps:

Move your camera closer or further from the QR code to help it focus.
Once your camera finds focus, hold it steady for a few seconds.
If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.
If you continue to experience issues, please follow these additional steps:

Tap "Other Options" below the scanner.
Select Can’t Scan the QR code.
Confirm by selecting "Enter code manually" (this corresponds to PIN code digits underneath the QR code).
Find your device in the list.
Enter your five digit PIN which can be found below the QR code.

For additional support, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Miyuki from Ring.

Hi Milo.

Thank you for taking the time to share your experience with us. We understand the importance of having access to your Ring account so that you can effectively monitor your home. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. We are here today to provide you with more information regarding your account access concern.

We are happy to share more information with you on how to sign back in to your Ring account.

If you were recently logged out of Ring, here is how to sign back in.

Open the Ring app, or log in to your account at Ring.com.
Tap Log In.
Enter your Ring account email and password.
Retrieve your sign-in verification code.
This code may arrive by text message or is generated in an authenticator app on a device you've enrolled.
Enter the code, and you're in.
Did you forget your password?
Follow these steps to access your account:

Open the Ring app, or log in to your account at Ring.com.
Tap Log In.
Tap Forgot your password?
Enter your Ring account email address.
If this email address is associated with your Ring account, you will receive an email notification with instructions for resetting your password.

Make sure your email is typed correctly.

Check for typos in your email address like ".con".

Try a different email address.

If it's been a while since you've signed in to Ring, you may be using an incorrect email address.

Make sure the CAPS lock is not turned on.

Passwords are case sensitive, and you may be typing in incorrect letters.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.