Customer Ratings & Reviews

Hi LarryU.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Battery Doorbell Plus! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.

Hi SoundsLikeMusic.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. If you are experiencing poor video quality, such as overexposed video or washed out video, try the following troubleshooting steps:

* Avoid glare from the sun: Washed-out videos might be due to overexposure to sunlight. You can adjust the angle of your camera or use a Ring Wedge Kit to angle your doorbell away from a wall or window.
* Enable high dynamic range (HDR): If you would like greater detail in the brightly lit areas of photos and videos taken by your Ring device, you can use the high dynamic range (HDR) toggle in your Ring app (available on select Ring devices).

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Francis.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events. The Ring Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".


If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MaureenS.

Thank you for taking a moment to leave your Ring Battery Doorbell Plus rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out if you have any additional questions or feedback regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.

Hi WilliamW.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Battery Doorbell Plus. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring Battery Doorbell Plus. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi Gaurav.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Floodlight Cam Plus device and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

If any additional information is needed regarding your Ring Floodlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Matthew from Ring.

Hi pfd603.

Thank you for taking the time to share your review of the Ring Battery Doorbell Plus. We are pleased to read that you are enjoying your new Ring device and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi Kimberly.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Batttery Doorbell Plus! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.