Customer Ratings & Reviews

Hi EvilVW.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to notify you of the motion you want it to. The Rig Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with your device picking up cars driving by. For the best results, mount the doorbell about 4 feet (1.20 meters) above the ground. If you mount the Ring Doorbell too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors. To resolve this, you can angle the doorbell down for a better view using a wedge kit. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi AppleFanatic87402.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Battery Doorbell Plus record clear and concise videos so that you can effectively monitor your home. The Night Vision feature is an invaluable feature of the Ring Battery Doorbell Plus that allows you to clearly view what’s happening on your property after dark. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.


It sounds like the device is not performing as expected in regards to "Night Vision." To ensure that the "Night Vision" feature works as intended, make sure your Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality, like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the Ring device you would like to test.
Tap on the "Device Health" tile.
Scroll to "Signal Strength" under the "Network" section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Reboot your Ring Battery Doorbell Plus in the Ring app.

Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device that you wish to reboot.
Tap on the "Device Health" tile.
Scroll down to "Reboot This Device."
Give your device a few moments to start back up.

We invite you to reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.