Customer Ratings & Reviews

Hi re0313.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

We recommend using the Ring Solar Charger or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Battery Doorbell. The Ring Solar Charger for Ring Battery Doorbell is a solar power source that can be mounted behind your Ring doorbell. The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your RingBattery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi ClifiaP.

Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Battery Doorbell Plus should notify you when someone is at your home consistently and reliably. Our top priority is ensuring the motion detection is meeting your needs. We invite you to reach out to our Community if any additional information is needed regarding your Ring Battery Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi DouglasR.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.