Customer Ratings & Reviews

Hi JamesM.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi user466104.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Battery Doorbell Plus. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi Mike.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring Battery Doorbell Plus, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Charger or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Battery Doorbell Plus. The Ring Solar Charger for Ring Battery Doorbell Plus is a solar power source that can be mounted behind your Ring doorbell. The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello MorrisM,

We understand how important it is to have our security devices working correctly. The Ring Doorbell Plus is intended to deliver accurate motion detection and timely Ring alerts. This way, you can rely on it to know who is at your door. Please know that we hear your concern and are here to help.

The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. You can adjust how often you receive motion alerts and preserve battery life with motion frequency in the Ring app by following these step-by-step directions: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your motion alert concern.

Thank you,
Alexis with Ring

Hi Ranger8745.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to connect to live view quickly. Live View is an important feature that gives you peace of mind by allowing you to see who is on your property at any given time. We are eager to provide you with a solution for the connectivity concern mentioned in your review.

It sounds like you have some concerns with connecting to live view on your device. Internet speed, in the context of your Ring devices, is the measure of how fast your wireless network uploads and downloads data. If either or both of those functions are too slow, your Ring app won't be able to process data from your Ring devices fast enough. That's why it's important to test your internet speed in the area around your Ring device.

To test your internet speed, do the following:

Bring your mobile device to the area where your Ring device is installed.
Open a Web browser on your mobile device and go to Bandwidth Place.
Click on the Begin Test button in the center of the gauge to start the test.
After the test is done, look at the small table under the gauge. The number in the first column is the download speed. The number in the second column is the upload speed.
As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Jason. I can understand how this can be difficult to deal with. There are a few factors can contribute to this. First, make sure there isn't an active VPN on your phone or WiFi network. Next, make sure you are using the correct WiFi channels (https://bit.ly/3QriAAg). If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi MJhatesyouriphone10.

Thank you for taking the time to reach out to us with your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Battery Doorbell Plus, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We can definitely provide you with more information regarding the battery life concern mentioned in your review.

For safety reasons, the batteries in Ring devices are not shipped fully charged and require charging prior to use. We have included the instructions for charging the Ring Quick Release Battery Pack here:
If placed, remove the security screws at the base of the doorbell.
Remove the faceplate by pulling the bottom edge toward you.
Press the metal tab to unlock the battery, and slide it down.
Plug the micro-USB charging cable into the battery. While charging, both lights will be lit on the battery. Allow up to 10 hours to fully charge.
Unplug the charging cable and slide the battery into your Ring device until it locks into place.
Slide the faceplate into the slot under the camera. Then swing down the bottom of the faceplate until it clicks into place.
Your doorbell is ready for use.

We have also included the instructions here for connecting your Ring Battery Doorbell Plus to the Ring Chime:
Open the Ring app to the main dashboard.

Tap the Chimes device shortcut.

Select your Chime or Chime Pro device.
Tap Audio Settings.
Tap Chime Alerts.
Tap the Motion icon beneath each doorbell or camera that you want to link to your Chime to enable it to play a notification sound when motion is detected.
For doorbells, you can also tap the Bell icon to enable your Chime to play a notification sound when someone rings the doorbell.
All of your devices can be set individually to have alerts set on or off.

If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi DorianW. Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Battery Doorbell Plus online and working properly. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like you are experiencing an issue with the device in regards to connection. The Ring Battery Doorbell Plus is designed to work with your home's wifi network and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:

* There's a possible problem with your internet connection.
* There's a possible issue related to your wifi modem or router.

This article will guide you on how to troubleshoot common setup issues, including wifi connections, addresses, incorrect passwords, and more: https://ring.com/support/articles/m5az7/Troubleshooting-In-App-Setup-Issues-for-Ring-Products.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Sincerely,
Melissa from Ring.