Customer Ratings & Reviews

Hello AshleyJ, 

Thank you for taking the time to share your experience with the all-new Ring Battery Doorbell Plus with us. We appreciate it. We are pleased to read that the picture quality is meeting your expectations. Out of the box, your Ring Video Doorbell Plus is designed to keep you connected to your home in real time, no matter where you are. The optional Ring Protect Plan is available for as little as $3.99 per month, per device. With this, videos of each ring, motion, and live view event are stored in the cloud, allowing you to review, share, and save them at your leisure.

Without this service, you will still receive real-time video alerts on your smartphone, as well as access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. 

If any additional information is needed regarding your Protect Plan concern, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

All the best,
Alexis from Ring

Hi LillianR.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We have included some information here regarding the motion detection issue that you mentioned in your review. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting and increase the "Motion Sensitivity." If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.