Customer Ratings & Reviews

Hi AngelineR.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Battery Doorbell Plus. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi OliverZ.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus.

Thank you.
Melissa from Ring.

Hi TaylorR.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Battery Doorbell Plus! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your video quality concern.

Thank you,
Melissa from Ring.

Hi HusseinI.

We appreciate the time you have taken to share your Ring experience with us. We value the experience you have with Ring, and want to ensure the Ring Battery Doorbell Plus is meeting the standards it's intended to provide. It is essential to have peace of mind when it comes to your home security, and battery life plays a big role in that. Rest assured, we hear you and are here to offer you some help.

It sounds like you are concerned about the battery life of your Ring device. There are some steps that you can take to ensure that you have your device set up for optimal performance.

The more events captured by your Ring devices, the more your battery is used. Using Live View often will drain your battery faster. In addition, if your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under Motion Settings for your device in the Ring app you can:
Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery. To access Power Settings, open the Ring app:
Tap menu (≡) on the top left of the Dashboard. Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check. Tap Power Settings to check your Battery Level percentage and Feature Power Usage.
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

At temperatures below 40°F, lithium polymer batteries are less effective at holding a charge. Since Ring devices use lithium polymer batteries, when the temperature drops below 40°F, it may be necessary to charge your battery more often. Battery performance will return to normal once the weather warms up and remains above freezing.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi Lily.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

For more information on your Ring Battery Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hello pisces,

We understand how imperative it is to have a Ring doorbell solution that works best for you and your environment. While the Ring Doorbell Plus is designed with battery life, longevity, and advanced motion detection in mind, it's still important to consider other factors that may impact your battery life.

Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. Learn what can cause your Ring device battery to require more frequent charging and troubleshoot battery life issues here: https://ring.com/support/articles/oj8z4/Troubleshooting-Ring-Device-Batteries-Draining-Too-Fast.

You may also optimize motion notifications and recordings by adjusting your device's motion frequency: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: product boards, ring updates, tips and tricks, and a Moderators’ Corner. The product boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site, https://community.ring.com/, today.

Thank you,
Alexis with Ring

Hi JosephC.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi PaulM.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

For your information, we have included the installation instructions here for the Ring Battery Doorbell Plus:
We are happy to provide you with more If you are installing your doorbell without connecting to an existing Chime, follow these steps: 1. Optional: Install the corner mount. If installing on a wood surface, screw the bracket directly into the wall. If installing on a masonry surface, mark two screw holes using the bracket as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors from Bag C, then drive the medium bracket screws through the bracket into the wall anchors. WARNING! Only use the included corner bracket screws when securing the corner bracket. CAUTION! Do not drill or drive screws into your home's electrical wiring. 2. Mount your doorbell to the wall or corner bracket. Remove the short mounting screws from Bag A. If installing on a wood surface, screw the doorbell directly into the wall. If installing on a masonry surface, mark 4 screw holes using the doorbell as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors, then drive the short mounting screws through the mounting plate into the wall anchors. If using a corner mount, use the short bracket screws from Bag C to secure your doorbell to the bracket. WARNING! Only use the included corner bracket screws when securing the corner bracket. WARNING! Only use the included wall mounting screws when securing the doorbell. CAUTION! Do not drill or drive screws into your home's electrical wiring. 3. Insert the battery and secure the faceplate. CAUTION! If you use the wrong screws to secure the faceplate, you could damage the battery during installation, create a fire hazard, and be seriously injured. DO NOT USE any screw other than the included short security screws when securing the faceplate. Lastly, use the included screwdriver to insert and tighten one of the security screws from Bag B. Your Ring doorbell is now ready to use.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi KirstW.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi DIAE.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Delays are often related to wifi connection or mobile device variables. A delay of under six seconds is expected due to signal fluctuation. You can also adjust the motion settings in the Ring app. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at if any additional information is needed regarding your Ring device.

Thank you,
Melissa from Ring.

Hi BertaP.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your RingBattery Doorbell Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Battery Doorbell Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell or camera to your network. To reconnect a Ring Battery Doorbell Plus to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

For additional support, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Miyuki from Ring.