Customer Ratings & Reviews

Hi JSON.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Battery Doorbell Plus is a valuable feature of the Ring Home Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Home Plan subscription in order to view and save recordings from the device. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities, for those who want them.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi RichardD. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not performing as expected. Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Battery Doorbell Plus functioning as intended.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.
Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you, Melissa from Ring.

Hi Gna22.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device. Being able to rely on your Ring Battery Doorbell Plus for extended periods of time is essential in protecting your home, especially if you are gone for extended periods of time. We would love the opportunity to work with you to ensure your device is set up for optimal performance.

It sounds like your device's battery is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. To see what features may be draining your device's battery, you can go to Power Settings in the Ring app. To access Power Settings, open the Ring app and follow these steps:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices
Tap the individual device you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi DavidJ.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Battery Doorbell Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi AjayK.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Battery Doorbell Plus to notify you of visitors. Being able to rely on alerts from your device is an essential feature of the Ring Battery Doorbell Plus. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you have some concerns with the Ring Battery Doorbell Plus not triggering your internal chime kit. The Ring Battery Doorbell Plus can be hardwired to an existing compatible doorbell system with a transformer rated between 8 and 24 VAC, 50/60Hz, 5VA to 40VA. Once wired to a compatible chime kit, you will want to configure your doorbell chime in the Ring app. To do this, follow these steps:

Open the Ring app.
Select your Ring Battery Doorbell Plus.
Select the "Device Settings" tile.
From the menu, click on "In-home Chime Settings."
This will prompt you with two options: "Automatic Chime Detection" and "Advanced Settings."
Follow the instructions provided to properly configure your home's chime kit.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.