Customer Ratings & Reviews

Hi Patches.

Thank you for taking a moment to share this feedback with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture motion events. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not detecting all of the motion you are wanting it to. The Ring Battery Doorbell Plus offers advanced motion detection with customizable motion zones so that you can customize the motion your device picks up. Choosing the proper location for your device is vital to how it will detect motion. For the best results, mount the doorbell about 4 feet (1.20 meters) above the ground. If you want to angle the doorbell down for a better view, wedge kits are available for purchase.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi re0313.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

We recommend using the Ring Solar Charger or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Battery Doorbell. The Ring Solar Charger for Ring Battery Doorbell is a solar power source that can be mounted behind your Ring doorbell. The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your RingBattery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi Unhappy1.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Battery Doorbell Plus online and working properly. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like your device is not performing as you expected. When you hardwire a Ring Battery Doorbell to existing doorbell wiring, it only receives a trickle charge, not a full continuous charge. If you have heavy usage (frequent motion events, live view activations, many notifications), the battery can still drain faster than the trickle charge can replenish it.

Here are some possible reasons why your doorbell isn't charging:
1. The battery may not be fully charged initially. Even when hardwired, you should first fully charge the battery using the USB cable that came with your doorbell.
2. Your doorbell transformer may not be providing adequate power. Ring doorbells require a transformer operating between 8V and 24V AC (40V max) at 50/60Hz.
3. Your transformer might be worn out and needs replacement. To troubleshoot,verify you're using a compatible transformer (not DC, halogen, or garden-lighting transformers).

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Miyuki from Ring.