Customer Ratings & Reviews

Hi BenjaminS.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We want to work with you to make sure we get this feature working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection features of your device. Smart Alerts is a motion detection feature you can use on your device to distinguish between people and other motion. If you only enable person detection and the camera is unable to identify whether a motion event contains people due to lighting, weather, or other conditions, you may see a motion alert on your timeline.

Follow these steps to enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello KristinA.

Thank you for taking a moment to leave your Ring Battery Doorbell Plus rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.

Hi BrendaW.
Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Battery Doorbell Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding the battery life of your device, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Karan.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Battery Doorbell Plus record clear and concise videos and alert you to activity so that you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information on the concerns that you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Chime, simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home. Notification delays are often related to wifi connection or mobile device variables. A delay of under six seconds is expected due to signal fluctuation. For the Chime, placing the device within a good range of the router and without obstacles in between will ensure optimal performance.

Poor wifi signal strength can also affect the video quality. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today if more information is needed regarding your Ring Battery Doorbell Plus.

Thank you,
Melissa from Ring.

Hi Bill. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. The Ring Battery Doorbell Plus uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Battery Doorbell Plus should notify you when someone is at your home consistently and reliably. Please reach out to us at https://community.ring.com/ for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hi Casie.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Battery Doorbell Plus record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security.

It sounds like the device is not performing as expected in regards to the field of view. The Ring Battery Doorbell Plus was designed with a field of view that is 150 degrees horizontal by 150 degrees vertical. We recommend using a Ring Corner Kit or Ring Wedge Kit to adjust the angle of the view according to your needs.

We invite you to reach out to our community if any additional information is needed regarding your concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi DavidL.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events.The Ring Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Battery Doorbell Plus is not picking up the motion you are wanting it to. The Ring Battery Doorbell Plus offers advanced motion detection and customizable motion zones. For optimal performance of these features, you will want to mount the doorbell about 4 feet (1.20 meters) above the ground. If your device is mounted too high, you may not get the motion detection you are looking for. A wedge kit (sold separately) can be used to angle your device down. This is helpful if your device is mounted higher than 4 feet (1.20 meters) above the ground, if it is installed on angled siding, or if your entryway is atop a set of stairs.

Once you've confirmed your device is mounted at the proper height for optimal performance, if you are still having trouble with motion detection, we invite you to reach out to our support team. We would be happy to assist further in finding the optimal settings for your home's environment.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi DennisS.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Battery Doorbell Plus. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your device is not detecting the motion as you are wanting it to. For optimal motion detection, you should mount the doorbell about 4 feet (1.20 meters) above the ground. If you want to angle the doorbell down for a better view, wedge kits are available for purchase. When setting up the motion detection settings for your device, we recommend using the motion wizard in the Ring app for optimal settings. Follow these steps to use this helpful feature:

Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
Tap the magic wand icon in the top-right corner to launch Motion Wizard.
Here you can get help to reduce, increase, or improve your motion alerts.

Visit our support center for more tips and tricks to optimize the motion detection and battery life of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi VivianA.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Battery Doorbell Plus record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to "Night Vision." Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app. To ensure that the "Night Vision" feature works as intended, make sure your Indoor Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality, like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the Ring device you would like to test.
Tap on the "Device Health" tile.
Scroll to "Signal Strength" under the "Network" section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Reboot your Ring Battery Doorbell Plus in the Ring app.

Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device that you wish to reboot.
Tap on the "Device Health" tile.
Scroll down to "Reboot This Device."
Give your device a few moments to start back up.

We invite you to reach out to our community if any additional information is needed regarding your Ring Battery Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi MikeandLuann.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the RIng Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not performing as expected. Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app.

The Ring Solar Panel is configured to work with the Ring Battery Doorbell Plus to provide a trickle charge and extend the life of the battery. The Solar Panel can be mounted anywhere on a wall or a roof, but should be placed in an area that gets at least a few hours of direct sunlight each day. When mounting the Solar Panel, be sure to look out for overhanging branches or the shadows of nearby objects that may block the sun.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Battery Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Redrum,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Doorbell Plus right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to our customer service team in order to troubleshoot this issue. Here is a link to our help center: https://ring.com/support/contact-us.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell Plus device.

Thank you,
Alexis with Ring

Hi DianaH.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Battery Doorbell Plus right away. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Please know that we take your peace of mind seriously, and we are here to assist in finding you a resolution.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

If you are installing your doorbell without connecting to an existing in-home chime, please follow these steps: 1. Optional: Install the corner mount. If installing on a wood surface, screw the bracket directly into the wall. If installing on a masonry surface, mark two screw holes using the bracket as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors from Bag C, then drive the medium bracket screws through the bracket into the wall anchors. WARNING! Only use the included corner bracket screws when securing the corner bracket. CAUTION! Do not drill or drive screws into your home's electrical wiring. 2. Mount your doorbell to the wall or corner bracket. Remove the short mounting screws from Bag A. If installing on a wood surface, screw the doorbell directly into the wall. If installing on a masonry surface, mark 4 screw holes using the doorbell as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors, then drive the short mounting screws through the mounting plate into the wall anchors. If using a corner mount, use the short bracket screws from Bag C to secure your doorbell to the bracket. WARNING! Only use the included corner bracket screws when securing the corner bracket. WARNING! Only use the included wall mounting screws when securing the doorbell. CAUTION! Do not drill or drive screws into your home's electrical wiring. 3. Insert the battery and secure the faceplate. CAUTION! If you use the wrong screws to secure the faceplate, you could damage the battery during installation, create a fire hazard, and be seriously injured. DO NOT USE any screw other than the included short security screws when securing the faceplate. Lastly, use the included screwdriver to insert and tighten one of the security screws from Bag B. Your Ring doorbell is now ready to use.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Melissa from Ring.

Hi HollyK. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Battery Doorbell Plus should notify you when someone is at your home consistently and reliably. Please reach out to us at https://community.ring.com/ for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hi FlavioC.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Battery Doorbell Plus online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Battery Doorbell Plus wifi signal is not very strong. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Follow these steps to check wifi signal strength—or RSSI (Received Signal Strength Indicator)—in the Ring app:

Open the Ring app.
Tap the Menu (☰).
Tap Devices and select the Ring device you'd like to check.
Tap the Device Health tile.
Under the Network section, look for Signal Strength.
If the RSSI value listed is green, your device has a strong signal. If it is grey, amber, or red, it may have a moderate to weak signal.
The larger the number after "RSSI-" the weaker the signal.
For example, a device displaying "RSSI-36" has a stronger signal than a device showing "RSSI-64."

If you have a poor wifi signal, visit our support center for tips on how to improve it.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JaimePeri.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Battery Doorbell Plus so that you are able to have a longer time between charge cycles. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely provide you with more information regarding the battery life concern that you mentioned in your review.

It sounds like you are using the Ring Solar Panel with your Ring Battery Doorbell Plus to help extend the battery life of your device. We are happy to share some steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Battery Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Ayman. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Battery Doorbell Plus is not performing as expected. With Ring Battery Doorbell Plus, stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Battery Doorbell Plus functioning as intended.

If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected. If you still have the Ring device in your possession, we invite you to reach out to our Community.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi JSON.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Battery Doorbell Plus is a valuable feature of the Ring Home Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Home Plan subscription in order to view and save recordings from the device. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities, for those who want them.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi ChristyP.

Thank you for taking the time to share your feedback with us.

We understand how critical it is for your hard wiring to function as intended in order to supply power to your Ring Battery Doorbell Plus. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not receiving enough power to stay charged. When connecting to an existing doorbell system, it should be hardwired to a transformer rated between 8 and 24 VAC, 50/60 Hz, and 5VA to 40VA. When your Ring Battery Doorbell Plus is wired to your home's electricity and receiving power, the ring on the front of the device will display a solid white light. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Gna22.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device. Being able to rely on your Ring Battery Doorbell Plus for extended periods of time is essential in protecting your home, especially if you are gone for extended periods of time. We would love the opportunity to work with you to ensure your device is set up for optimal performance.

It sounds like your device's battery is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. To see what features may be draining your device's battery, you can go to Power Settings in the Ring app. To access Power Settings, open the Ring app and follow these steps:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices
Tap the individual device you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi GailTeicher, I understand the importance of having your Battery Doorbell Plus ring your internal chime kit. While this is a battery powered Ring Doorbell, it can be hardwired to an existing doorbell circuit to ring a compatible chime kit. You can reference the installation instructions here https://support.ring.com/hc/en-us/articles/13096312125332. Once the doorbell is properly installed, it should ring your chime kit when someone presses the button. If you still have questions, feel free to ask other neighbors on the Ring Community at https://community.ring.com/. Best, Ashley from Ring.