Customer Ratings & Reviews

Hello KayD.

Thank you for taking the time to share your experience with us. Ring understands the importance of maintaining your Ring account privacy and security. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control.

It sounds like you have concerns with Community Requests. Community Requests is a privacy-protected service that enables public safety agencies to put out public requests for help and efficiently and securely collect and manage digital evidence. Public safety agencies can post a request in the Neighbors feed asking community members within a specific area to share Ring video footage or information that may help their investigation. Videos customers choose to share in response to Community Requests go directly to Axon Evidence, a secure evidence management system where they can be verified for authenticity and integrity. This also creates a complete audit trail of how and when public safety agencies collect information.

Participation is always voluntary, and public safety agencies can only see what you choose to share.

Your Ring camera footage is not automatically shared with law enforcement. If you have set your Ring location within the geofence of the Community Request, then you will see a post in your Neighbors feed, which you can choose to respond to if you have relevant videos to share. Only videos that you explicitly select to share are sent to the requesting agency.

Users can disable Community Requests in their app settings. Within your Neighbors Feed settings. Navigate to the Neighbors Feed → Feed Settings → Opt out of the Community Requests Post Category.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi DipenT.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi Eddie.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are concerned about adding shared users. Ring account owners can easily share access to their devices without scanning the QR code or sharing passwords. To add, remove, or edit a Shared User, follow these steps:


1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap Control Center.
4. Tap Shared Users.
5. Tap Manage next to the location where you want to add a Shared User.
6. To add a Shared User, tap Add User or Add User or Pet.
7. Select which type of user you would like to add and follow the in-app prompts.
8. Tap Send Invite.
9. The recipient will get an email notification valid for 7 days.
10. To remove a Shared User or edit the devices they can access, select the Shared User you want to remove.

* To remove the user, select Remove User, then tap Save.
* To edit access to specific devices, toggle on or off the select device(s), then tap Save.


If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.