Customer Ratings & Reviews

Hello Happyteam,

Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi GKBJ.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Chime Pro and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi ValerieS.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected in regard to connectivity. Even with your Ring Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Ring Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the Ring device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. To connect the Ring device to the Ring Chime Pro network, please follow the steps below.

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Devices and select your Ring Chime Pro.
4. Tap the Chime Pro Network tile.
5. Select Switch to Chime Pro Network and follow the prompts in the app.
6. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

You can also hold down the reset button on the side of the Chime Pro for 10 seconds and release it to power cycle the Chime Pro.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.