Customer Ratings & Reviews

Hi M4tt.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi DPul.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. Together, we’ll make neighborhoods safer!

It sounds like the device is not operating as expected in regard to connectivity. Even with your Ring Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Ring Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the Ring device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi Computer.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hello MichelleHW101,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hi Gene.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring devices properly integrated with your Echo devices so that you can effectively monitor your home. The features and functionality of the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the alert concern that you mentioned in your review.

It sounds like you are experiencing an issue with receiving motion alerts from your Alexa-enabled device. Once you have linked your Ring and Amazon accounts, you will need to create a routine in the Alexa app for your Ring devices. We have included a link here to an article on our website with more information on integrating your Ring and Alexa-enabled devices: https://ring.com/support/articles/g6hqn/Creating-a-Routine-with-Alexa-and-your-Ring-Device.

The product that you reviewed is the Ring Chime Pro. The Ring Chime Pro was designed to provide alerts from and act as a wifi signal extender for your Ring cameras and doorbells. We have included a link here to an article on our website with more useful information on usings your Ring Chime Pro: https://ring.com/support/articles/zf16t/Setting-Up-and-Linking-Your-Ring-Chime-Pro.

We invite you to reach out to our community if any additional information is needed regarding your Ring devices. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.