Customer Ratings & Reviews

Hi WirelessHeadphonedFOrTV.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected in regard to connectivity. Even with your Ring Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Ring Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the Ring device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. To connect the Ring device to the Ring Chime Pro network, please follow the steps below.

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Devices and select your Ring Chime Pro.
4. Tap the Chime Pro Network tile.
5. Select Switch to Chime Pro Network and follow the prompts in the app.
6. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

You can also hold down the reset button on the side of the Chime Pro for 10 seconds and release it to power cycle the Chime Pro.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi Ocassionalbuyer.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community today if more information is needed regarding your Ring Chime.

Thank you,
Melissa from Ring.

Hi KLee.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Ring Chime is designed to work in many environments to provide you with peace of mind and security. We are eager to address the sound issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected in regards to audio. The Ring Chime was designed with customizable alert tones and the ability to be adjusted according to your needs. Follow these steps in the Ring app to adjust the alert sound from your Ring Chime in the Ring app: Tap on the menu (☰).
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Tones.
Adjust the volume sliders under Rings and Motion.

We invite you to reach out to our communty if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi ChrisB.

Thank you for taking a moment to leave your review on the Ring Chime. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the Ring Chime was not what you expected. We wanted to share with you some of the key features that the device offers. The Ring Chime lets you hear notifications anywhere in your home when someone pushes your doorbell or motion is detected. Plug it into standard wall outlets and connect Ring Chime to Ring doorbells and cameras in minutes. Customize the sound you hear with classic and seasonal tones or designate a quiet time by snoozing your alerts. Add Chimes throughout your home and never miss a visitor or alert. Plus, the sleek design blends right into any room.

For more information on your Ring Chime, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.