Customer Ratings & Reviews

Hi KrisG.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Chime! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

We are happy to provide you with some helpful information regarding the connection concern that you mentioned in your review. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Chime.

Thank you,
Melissa from Ring.

Hi Light.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Chime! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Chime.

Thank you,
Melissa from Ring.

StevenH.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring devices online and working properly so you can keep your home secure. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your review is for the Ring Chime Pro and that you have some concerns regarding the signal it provides to your other Ring devices. The Ring Chime Pro plugs into a wall socket and is connected through the Ring app to your wifi signal. Ideally, the Chime Pro should be set up halfway between your Ring device and your wifi router.

The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. Wifi extenders work best with devices that won’t be moved. The maximum distance between the router and the device should be under 30 feet (ideally 20–25 feet).

If the distance is greater than 30 feet, you might need a different solution to resolve a weak wifi signal, like a mesh network rather than a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets. A mesh network creates multiple points of access to distribute wifi signals and keeps each signal strong.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.