Customer Ratings & Reviews

Hello Anthony,

We know how important it is to have peace of mind when it comes to your security and receiving notifications plays a significant role in having that sense of security. For our consumers, we want to ensure that you are notified of who may be near your door at all times.

We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.
Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Indoor Cam is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Kenn,

Thank you for taking a moment to leave your rating. It's great knowing that you are enjoying your Ring Indoor Camera. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Having crystal clear audio on live events and recorded events is critical! One of the privacy features on the Indoor Cam allows you to disable the audio streaming and recording functions of your device. Can you follow these steps to confirm if the audio has been disabled on your device:
Open your Ring app.
Tap the three lines on the top left of the Dashboard screen.
Tap Devices.
Select the Indoor Cam.
Tap Device Settings.
Tap Video Settings.
Tap the Audio Streaming and Recording toggle.

Also, when using the live view feature, can you confirm you are clicking the small microphone icon to initiate the two-way talk feature through the device? Here is a helpful article regarding the live view feature: https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View.

It's so important to us to know that your concerns are being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your audio concern.

Thank you,
Alexis with Ring

Hello aprest,

Thank you for taking the time to let us know your experience with your Ring Indoor Camera. As Ring users ourselves, we understand what a large impact this feature has on your home security, and peace of mind. Having real-time alerts is one of the most vital features your Ring Indoor Camera has to offer, and we would like to ascertain a suitable solution for you.

Ring devices allow you to see, speak and hear visitors that are on your property. To do this, you need to allow the Ring app to access to your microphone and enable notifications. Here is a helpful article that should help you resolve the notification issue you are experiencing: https://support.ring.com/hc/en-us/articles/115002934246-How-to-Enable-Notifications-on-a-Mobile-Device. Recent smartphone operating system updates may have disabled the Ring App notification settings that you previously had in place.

It's so important to us to know that your concern is being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your notification concern.

Thank you,
Alexis with Ring

Hello Mcd7331 ,

Thank you for taking the time to share your experience with us. At Ring, our top priority is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. We understand that you are interested in a local storage option for your home security device and invite you to share your suggestion for this feature directly with our product team here: https://community.ring.com/c/products/feature-request-board/24.
A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the optional, cloud based, 60 day (US) video retention options you have with the Ring Protect Plan, and the additional benefits it offers: https://ring.com/protect-plans?undefined.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan concerns.
Thank you,
Jamila with Ring

Hello Walt,

Thank you for taking a moment to leave your review of the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi HonestReviewer.

Thank you for sharing your concerns with us.

At Ring, we understand the importance of having all relevant information prior to making an investment in your home's security. Ring devices were designed to allow for live viewing and to notify you of motions based on your specifications to help keep your home secure. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some misunderstanding regarding the optional Ring Protect Plans offered. The Ring Protect Plan is an optional subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video from Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

A Ring Protect subscription may be purchased on a monthly or yearly basis. Plans start at as little as $3.99 per month.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Sam732,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Rdhamilton24,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Ringking,
Thank you for sharing your feedback with us by leaving a review. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. We will ensure your feedback is heard!
At this time, we do not have the option for swivel mounting, but are always looking for ways to improve our products. We welcome you to share your feature request on our community support board. Furthermore, we would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com: https://community.ring.com/.
Thank you, Jamila with Ring

Hello Hecho,

We know how important it is to be able to see and speak to the person that is near your device. The Indoor Cam is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your audio concern.

All the best,
Antonio from Ring

Hello CoffeeQueen,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello tjbrown97,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review it seems that your Indoor Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hi Robl, thanks for taking the time to share your feedback. Delays in motion detection may be caused by an instability or interference with the wifi signal that your Indoor Camera. You can find more information on wifi here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Improving the signal may improve your Indoor Cam's performance. I'd also recommend making adjustments to the Motion Zones as needed. If you have any additional questions about your Indoor Cam, try searching the Ring Community https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello Thepeoplzchamp87,

Thank you for taking a moment to leave your review of the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

It sounds like you may benefit from using Ring Modes to control when the outdoor camera's record and when they don't. With Away Mode, you will be able to only record on the outdoor camera's when you are away from home. Here is a helpful article with more information regarding this feature and how to use it: https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Devices-with-Modes.

If you still have the Ring Indoor Camera device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring