Customer Ratings & Reviews
- Model:
- 8SN1S9-WEN0
- SKU:
- 6375685
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Indoor 1080p Security Camera (1st Gen)'s camera quality and ease of use. Many appreciate its small size, overall performance, and reasonable price. While the motion detection, setup, night vision, and security features are well-received, some customers have expressed concerns about the battery life and cord length.
This summary was generated by AI based on customer reviews.
Sorry I wasted my money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 10 feet from the router, and connections drops continuously. Don't even try to communicate across it, it just sound like static from a bad mcdonalds drive thru speaker. It's the worst. Going back to my old SimpliSafe which also drops continuously, but I can talk and be heard across it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello MissAlmaz,
Thank you for taking the time to share your experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Indoor Cam is designed to work in many environments to provide you with peace of mind in your home security. We would love to investigate this issue further with you!
If you are experiencing video issues, it may be due to distance, nearby interference, network limitations or a combination of these. All these factors play a big part in the overall connectivity and quality of the live video. The link below has some great troubleshooting steps you can try if you are experiencing video issues:
https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If these steps do not work for you, please try these: https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today if more information is needed to resolve your connectivity and audio concerns.
Thank you,
Alexis with Ring
- Pros mentioned:Camera quality
Low end ring security camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice video clear only thing I didn’t like is the two way speaker isn’t as clear
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Leelei1,
We know how important it is to be able to speak clearly with people through your camera. Under the right conditions, the Ring Indoor cam should offer crystal clear two-way audio through the Ring app. Rest assured, we hear your concern and are here to help.
If you are experiencing poor audio or video quality during a live view, but your recordings are fine. This can be caused by either a poor connection between your mobile device and the cloud, or a connectivity problem between the Ring device and your Router. If you are experiencing poor video or audio quality when viewing both the live and recorded video in the Ring application, the problem is almost always some sort of wifi issue like signal or data loss. In rare cases, however, this can be caused by settings in your router.
We've written an article that is intended to help resolve poor audio issues by making adjustments to your router. Please follow the steps in the article below.
https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router
We would love to know if the suggestions in this article resolves your concern, and ask that you share your experience with us on our Ring Community forum, here: https://community.ring.com/.
All the best,
Marlom at Ring
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great but sometimes it wont caputure the motion and skip the recording
I would recommend this to a friendBrand response from Ring
Posted .Hey Faizal, I'm glad to hear you're enjoying the Indoor Cam so far. With motion detection, it can take some time to find the combination of settings that fits your preferences best. I'd recommend looking over your Motion Zones first to ensure they cover the areas you want to be notified about motion. You can learn more here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. Additionally, you can adjust the Motion Sensitivity and the Smart Alerts for further fine-tuning https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-. If you have any other questions, you can ask other neighbors for help on the Ring Community https://community.ring.com/, our peer-to-peer forum. All the best, Ashley from Ring.
- Cons mentioned:Battery life
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar in every way. When subscribing runs out the camera is only good for live views basically. I have a google camera that at least hold a few hours without subscription. Only get if your going to keep the subscription plan. Picture is also very subpar. I know it’s a inexpensive camera but I was sure it be better
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jayp,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern. After reading your review, it seems that you are not fully satisfied with your Ring Indoor Camera after the free trial ended. Ring gives a complimentary 30-day trial with each new Ring device. After the 30-days you can chose if you would like to purchase a Ring Protect Plan. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan concerns.
Thank you,
Jamila with Ring
So-so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is helpful to see what comes in and out but sometimes it tells you it sees movement when there is none.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Laqd,
Thank you for sharing your experience with us. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern. Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. It's lightweight, compact, and has flexible mounting options.
After reading your review, it seems that you are having trouble with the motion settings of your Ring Indoor Camera. If this is the case, we recommend adjusting the motion zones of your Ring device. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can more effectively monitor the area you want, as well as reduce the number of “false positive” motion alerts. More information can be found in our help center article: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera device and its performance. Thank you,
Jamila with Ring
Room camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this camera to keep an eye on my pups when at work, works pretty well not the best quality however. Still works good though.
I would recommend this to a friendBrand response from Ring
Posted .Hello Emmy,
It is important to us here at Ring, that the features available to you on your new Indoor Cam meet your needs and expectations. We really appreciate that you have placed value in owning one of our Indoor Cam's for your home security.
* If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.
It is imperative that we get your Indoor Cam setup and working to its full potential. Would you be so kind as to reach out to our support team directly https://community.ring.com.
Thank you,
Antonio from Ring
Good cameras
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cameras if you have the ring service. I would like ring to add more features via softy
I would recommend this to a friendBrand response from Ring
Posted .Hello XRRay,
Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
Not On the same level as indoor/outdoor camera.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone and speaker have very low volume. Smaller than expected. You get what you pay for.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Skeg,
Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.
After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring
Does Not Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking to return it. Activated it and it quit viewing immediately. Uninstalled it and got nothing from it when I tried again.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello NotBestBuy,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Indoor Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.
Dosen’t compared to the indoor outdoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not compare with my indoor outdoor cameras very disappointed
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi VickiM, I definitely understand the importance of being able to rely on your Indoor Cam for peace of mind. If there's a specific concern you're having with your Indoor Cam, you can find an answer in our Help Center here https://support.ring.com/hc/en-us. Additionally, feel free to browse the Ring Community https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.
Nothing special about it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting. The audio is very delayed and not audible most of the time. Had better for less.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Petag,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller, next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full-HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Indoor Camera is having trouble is having trouble with the audio feature. If this is the case, we recommend turning off your Bluetooth connection in your device settings and try Live View again. Bluetooth might be interfering with your audio. Please see our help center article to try some more helpful troubleshooting steps: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring.
Val
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this camera for my play room. Only pqroblem it is in black and white. You do not see things in color.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Valerie,
Thank you for leaving a review. We can understand the importance of the video displaying correctly. During the day, the videos should be viewed in color and not in Night Vision mode. Please know that we are here to ensure that we can get the Ring Indoor Camera to respond correctly to the environment.
Based on your review, it seems that your Ring Indoor camera is stuck in night vision. If this is the case, we recommend resetting the device. To reset your Ring Indoor Camera, press and hold the setup button for 10-15 seconds and then release. Once the light stops flashing, you may proceed with setting up the device. For more troubleshooting steps, please see our help center article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring
Catch me if you can
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera not catch the person waling in the kitchen it catch them in the middle and leaving
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Baby,
We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring
It never worked.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We set it up before leaving for vacations. We made several trials that failed. Just when we thought that was ready, as soon as we left the camera stoped working, never went back to be online so we didn't have an indoor camera for the rest of our trip. Not reliable. It doesn't work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Poor,
We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.
Thank you, Jamila with Ring.
Good camera but the two way is hard to hear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are good to see but not to have a two way talk option. It says it does have the option but you can’t hear clearly.
I would recommend this to a friendBrand response from Ring
Posted .Hello Margarita,
Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.
After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring
Can’t talk through it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is ok but you are supposed to be able to talk through it and it just sounds like mumble jumble.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello bseramur,
Thank you for taking the time to leave a review. We understand how important the audio features are on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring
Ehhhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was loving this item at the beginning. But realizing you cant really play back. Only a certain time. Need to subscribe for a monthly plan.
No, I would not recommend this to a friendNot as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this Ring product not as practical as others, for inside use if you have children then I can see it’s purpose but otherwise I pass.
No, I would not recommend this to a friendBlack and white picture. Not as good as doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality for a ring, I expected better like my outdoor units. Black and white only.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Katieshopsbestbuy
Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:
-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test
Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
- Pros mentioned:Camera quality
Good video/awful audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video is quite good but audio is simply horrible..
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Robert,
Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.
After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring