Customer Ratings & Reviews

Hello Baby,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello Poor,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi VickiM, I definitely understand the importance of being able to rely on your Indoor Cam for peace of mind. If there's a specific concern you're having with your Indoor Cam, you can find an answer in our Help Center here https://support.ring.com/hc/en-us. Additionally, feel free to browse the Ring Community https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello Katieshopsbestbuy

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Ring,

We understand the importance of being connected to live events in the moment. If you have recently received a notification on your mobile device or if you have gotten a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to wifi connection. The three most common causes of this problem are the following:

-A poor connection between your mobile device and the internet.
-Slow internet upload and download speeds.
-A poor connection between your Ring device and your router.

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring product, the layout of your home, or the materials in your walls. Our Ring Chime Pro may be a good fit for you and your network environment. We would love to improve this for you once and for all. Please reach out to us directly so we can ensure your Indoor Cam is working up to your expectations.

Thank you,
Antonio from Ring

Hello Acrsmile,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Robert,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring

Hello airpods,

Thank you for leaving a review on the Ring Indoor Camera. We love to know what products or features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us. We would like to note that if you would like to pause notifications, you can do so in the Ring App. For step-by-step instructions on setting up your notifications, please see our help center article: https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-.

We value your feedback and invite you to post your request on our community support board.We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Manny,

Thank you for taking the time to share your Ring Indoor Camera experience with us and other consumers. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thanks,
Alexis with Ring

Hello RJYou,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello RedCordlessphonesthankyou,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi DavG. Being able to clearly see visitors at your home is definitely a key feature of your Indoor Cam. The Indoor Cam offers 1080p HD video so you can easily see what's happening through the Live View. If you're experiencing video quality concerns, try reviewing the information and troubleshooting steps in this Help Center article: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If you still have questions, check out the Ring Community at https://community.ring.com/ to see what solutions other neighbors have used. Best wishes, Ashley from Ring.

Hello Mouse,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller, next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Indoor Camera may not be picking up the correct motion. The Indoor Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Indoor Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Indoor Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device:https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello Bestfridge,

Thank you for the investment you made in home security through Ring. As a leader in home security, we strive to create products that are genuinely useful. The Ring Indoor Camera should provide a great solution for those looking to stay in the loop with events happening inside their home.

Ring Indoor Cam is a next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. It's lightweight, compact, and has flexible mounting options.

For optimal performance, we recommend that you follow our installation and usage guidelines. We've created an article to help familiarize yourself with Indoor Cam at a high level. You can follow the link below to learn more.

https://support.ring.com/hc/en-us/articles/360032442792-Indoor-Cam-Information

When you provide your feedback, we want to assure you that you are heard, and it does make a difference to what we consider for product development. On our website, we offer a platform in which our Ring users may share and learn from their unique Ring experiences, through the Ring Community page: https://community.ring.com/.

Regards,
Marlom at Ring

Hi Tam88, thanks for sharing your feedback with us. If you're experiencing issues with the video quality on your Indoor Cam, I'd recommend reviewing the troubleshooting information found in our Help Center here https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If you have any other questions, try browsing the Ring Community https://community.ring.com/ for solutions from other neighbors. All the best, Ashley from Ring.

Hi Extraordinary. I'm glad to hear you're enjoying your Indoor Cam. If you have any questions about your Indoor Cam, you can browse the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.