Customer Ratings & Reviews

Hello Keeks,

Thank you for taking the time to share your experience with us. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Cam.

All the best,
Antonio from Ring

Hello BBaddict,

Thank you for leaving a review and sharing your feedback. Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Based on your review, it seems that you are having trouble with your Ring Indoor Camera picking up the correct motion. The Indoor Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Indoor Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Indoor Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you, Jamila with Ring.

Hello Jeff,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Dee111,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi JMVD. I understand the importance of being able to rely on your Indoor Cam for peace of mind. In the event of a power outage, your Indoor Cam will automatically try to reconnect to the wifi network once power and wifi has been restored. If it is not able to connect, the signal may not be strong enough. To learn more about signal strength and how to improve this, check out this Help Center article: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If that doesn't help and you have additional questions, you can search the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hi DianaN. It's important to be able to rely on your Indoor Cam to have some peace of mind about your home. The Ring Indoor Cam offers a 1080p resolution and it receives power via the included power cable plugged into a standard wall outlet. If you're noticing video in a lower resolution, it may be due to Adaptive Video Play, which you can read more about here: https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play. For any other questions, try browsing the Ring Community at https://community.ring.com/ to see what has worked for other neighbors. Best, Ashley from Ring.

Hi Morgan. I understand the importance a great value in a device to watch your dogs. To get the most out of your Indoor Camera, be sure you are sharing videos of your dogs with family and friends: https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Drennon99,

We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this issue. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello JustAGamer99,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello Whitenake12a,

We can understand the importance of the video displaying correctly. The Indoor Cam is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth.

This article will answer commonly asked questions concerning color night vision and can help resolve this pressing matter: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Cam.

Thank you,
Antonio from Ring

Hello Dave,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello GrandmaP,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Ring,

Thank you for leaving a review on the Ring Indoor Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi none. Getting too many motion alerts from your Indoor Cam can distract you during the day, but this can usually be helped by making some changes to your settings. Since everyone's home environment and preferences are different, you may need to play around with the motion settings available to figure out what works best for you. To get started, review the information in this Help Center article: https://support.ring.com/hc/en-us/articles/360050360052-Customizing-Motion-Zones-for-Video-Doorbells-and-Security-Cameras. If you still have questions or want some advice, check out the Ring Community at https://community.ring.com/. As a peer-to-peer forum, the Ring Community allows you to interact with other neighbors and ask questions about your Ring devices. All the best, Ashley from Ring.

Hello Wonderful,

Thank you for sharing your feedback on the Ring Indoor Security Camera. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, which provides you with as much choice as possible. If you would like to find more information on each camera's technical specification, please check out our comparison chart here: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison

I would love to take this opportunity to get you connected with one of our specialized agents, so we may address this and any other question or concern you may have.

Thank you,
Caitlin with Ring

Hello ember,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Nascar,

Thank you for leaving a review on the Ring Indoor Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Postponedreally,
We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring