Customer Ratings & Reviews

Hello CDac52,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Missash18,

We understand where you are coming from, as this isn't the experience we want our users to have. The Ring Indoor Cam is intended to be an easy-to-use device that powers on when plugged into an AC outlet. The included power cable will ensure your device has constant power without the need to charge it. Please know our team is here to help.

If your Ring Indoor cam will not power on, please ensure you try multiple power outlets to ensure the issue isn't related to the outlet. Your camera may take a moment or so to power on for the first time.

In very rare cases, you may need to perform a hard reset of your device. To do so, please ensure your device is plugged into a working outlet. Begin by holding down the set-up button for 15 consecutive seconds, then release. The device will commence its reset, and should complete within a moment or so.

After the reset, your camera's LED status light should illuminate, and will soon enter set-up mode. At this point, you can follow the in-app instructions to complete the set-up.

If this tip doesn't resolve your concern, we're confident that we can help turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

All the best,
Marlom at Ring

Hello Cfm3110,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Based on your review, it seems like your Ring Indoor Camera is having trouble with its audio. If this is the case, we recommend resetting your device. To reset the Ring Indoor Camera, press and hold the setup button. Once the light on the bottom of the device stops flashing, you may continue setting up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360033911431-Indoor-Cam-Troubleshooting.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,

Jamila with Ring

Hi WR20,

Thank you for taking the time to share your experience with the Ring Indoor Security Camera.

We understand how important it is that your Ring device records events so that you can monitor and review any captured activity at your home. With a Ring Protect Plan, the Ring Indoor Security Camera is designed to capture and record events detected based on your personal settings. We would love to provide tips and tricks to ensure your device is set up for optimal performance in your home.

If you have an active Ring Protect Plan and are unable to access your recording when viewing live or recorded video in the Ring application, the problem may be related to settings in your router, firewall, or because of data loss. The easiest way to tell if your problem is related to your router's firewall is to connect your Ring device to another network and try to view a video. We recommend a mobile hotspot or a friend or family member’s network. For additional steps in diagnosing and resolving network settings that could block your video, please visit our help center: 
https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Indoor Security Camera.

Thank you,
Nicole with Ring

Hello Lois,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Mike,

It is important to us here at Ring, that the features available to you on your new Ring Indoor Cam meet your needs and expectations. We really appreciate that you have placed value in owning one of our Indoor Cam's for your home security.

One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. Would you kindly reach us today so that we can work together to find the best solution?

We would love to connect with you and get to the bottom of this so your Indoor Cam can be something you rely on. Please reach out to us directly via our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring

Hello BadMama50,

Thank you for taking the time to share your Ring Indoor Cam experience with us. You should be able to enjoy the peace of mind that the Ring Indoor Cam is designed to add to your home security. We completely understand the relevance of having your device up and running, as this ensures you can access the camera to check on activity around your home anytime day or night. We’d love to provide you some tips to ensure your device is consistently connected to your network.

Although they are rare, disconnects do occur and can usually be traced back to nearby interference or underlying network issues. Both of which are easily resolved with a few changes. A common solution to most network related problems is creating a guest network. You could then pair the Ring Indoor Cam to the guest network to ensure the device remains online. Another thing to consider is wifi interference caused by nearby objects or materials. Things such as brick, metal, or stucco can diminish the wifi signal as it travels to your doorbell. Do you happen to have your doorbell mounted on any of these surfaces?

For any additional connectivity questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Camera,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Indoor Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

It is imperative that we get your Indoor Cam setup and working to its full potential. Would you be so kind as to reach out to our support team directly at https://community.ring.com.

Thank you,
Antonio from Ring

Hello mrbig2017,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble picking up the correct motion. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the indoor camera's motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the indoor camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device:https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with the ring.

Hello Jeremy,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Mike,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Lisa,

We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them for your home security. It is imperative when reaching out to our community support team you are provided assistance and solutions. We completely understand the relevance of having your device up and running, as this ensures you can be informed of activity around your home anytime day or night.

Should you need assistance in the future, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your power options.

Thank you,
Alexis with Ring

Hello Jack1,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Mouse,

We know the importance of being able to connect to your Ring events right away. The Ring app should allow your Indoor Cam to connect to your videos in a near-instant manner. Our team can help investigate this further and help find a solution.

If you haven't already, please use the 'Test Your Wifi' feature through the Ring app. This can help find and resolve any underlying issues that need to be addressed.

To find this feature, please open the Ring app, and then tap on the menu in the upper left-hand corner. Select 'Devices' and then navigate to your Ring Indoor Cam. Tap on the 'Device Health' option and scroll to the bottom. You'll see a 'Test Your Wifi'option.

Can you please reach us when you get a moment? We're confident that we can help you find a solution to the delays and disconnects you are experiencing.

All the best,
Marlom at Ring.

Hello Brian,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/
Thank you, Jamila with Ring

Hello Muslimah,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring

Hello Laura,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello Inqmnd,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Jencfakarea,

We know how important it is to have a Ring Indoor Cam you can rely on. Once set up, this device should provide lasting service. Please know that we hear your concern and are here to help.

If your device is not responding, please try a hard reset. To do so, ensure the device is plugged into its power source. Press and hold the set-up button for 15 seconds, then release. Indoor Cam will complete its reset within a minute or two. You'll know it is ready when it enters set up mode.

To reach us, please visit Ring.com and select the chat bubble. Type in Customer Support and select the option to contact us. You'll be given the option for Live Chat or phone call. We would love the opportunity to help turn your experience around.

Regards,
Marlom at Ring

Hello NotHappy,

We understand the importance of having a seamless setup experience and how it can be concerning to see that the Ring Indoor Cams will not set up accordingly. Rest assured, that it is a top priority for us to get this working for you.

The Ring Indoor Cam is designed to work in many environments to provide you with peace of mind and security. Please be sure to push the included power cord in firmly, until you hear a click. Next, if you're not able to successfully complete a setup, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, these devices like to be rebooted about once a month for optimal performance.

Your Indoor Cam has an LED light located on the front to show you the status of your unit. A blinking blue light can indicate several different statuses, including setup mode, or in most cases the device is doing a firmware update after setup is complete.

We would love to connect with you today to help ensure your devices are set up and you are able to take advantage of all the great features your Indoor Cameras have to offer. Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring