Customer Ratings & Reviews

Hello Renofbaby,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless return at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Kemm,
Thank you for taking a moment to leave your review on the Ring Indoor Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
We are saddened to read that this device did not meet your expectations and was not the battery camera model that you desired to purchase. We would recommend, in this instance, that you reach out to the retailer where you purchased and returned your device to in order to inquire on your refund status.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if Ring can be of any further assistance.
Thank you,
Jamila with Ring

Hello CoreyMack,
Thank you for taking a moment to leave your review on the Ring Indoor Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
We are saddened to read that this device did not meet your expectations and was not the battery camera model that you desired to purchase. We would recommend, in this instance, that you reach out to the retailer where you purchased and returned your device to in order to inquire on your refund status.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if Ring can be of any further assistance.
Thank you,
Jamila with Ring

Hello Maggarci88,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring

Hello Miko,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.
Thank you,
Jamila with Ring

Hi Sonia, I know it's important to be able to rely on your Indoor Cam for peace of mind. It's possible your Indoor Cam is disconnected from the wifi, and you will need to reconnect it by following the steps here https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network. Make sure the router is not too far from your Camera, I'd recommend about 25 feet or less. You can also find information for the Indoor Cam in our Help Center here https://support.ring.com/hc/en-us/sections/360006380112-Indoor-Cam. If you need more help, you can ask the Ring Community at https://community.ring.com/ so other neighbors can suggest steps that worked for them. Best, Ashley from Ring.

Hello Reviewhappy,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello kBestBuy,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello randerle,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Indoor Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring

Hi Qwertyuiop. Being able to clearly hear who you're speaking with through the Live View is definitely an important concern. For any audio or sound concerns, try the steps in this troubleshooting guide here: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. If the steps in that article don't help, you can search the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello molina,

At Ring, we believe it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. Having this information allows someone to make the best purchasing decision for their needs. We provide information to our customers about the optional Ring Protect Plan on our Ring website, here: https://ring.com/protect-plans. Your Ring app will also notify you during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. This communication is vital to your home security, as this impacts your experience with the Ring Indoor Cam, and we want to ensure you are receiving these alerts properly.

With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 a month. Your Ring videos are stored in the cloud for up to 60 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature. Here is a helpful article that describes the plan options in more detail: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Protect Plans and their benefits. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello Chelle,

Thank you for leaving a review.We completely understand the relevance of having your home security up and running. Having peace of mind that your Ring Indoor Camera has a solid connection to the wifi network is very important. As a consumer, we expect a product to perform when we purchase it. Please know that we are here to take a deep look into this and ensure that it gets resolved quickly.

Based on your review, it seems like you are having trouble connecting your Ring Indoor Camera to your new wifi connection. If this is the case, we recommend looking at our help center article for step-by-step instructions on how to reconnect your device:https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Kenny,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello reviewer,

 

Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.

After reading your review, it seems that you are having trouble with the audio and video on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring