Customer Ratings & Reviews

Hello PSfromClovis,

Thank you for leaving a review. Having a properly functioning Ring Alarm to protect your loved ones and your property is vitally important. Based on your review it seems that you are having trouble with your microphone in your indoor camera. If this is the case we recommend rebooting the camera by removing and reinserting the battery. If you have tried the above steps and still need assistance please reach out to us at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello Dave1,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello Meme,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Cristia,

We know how exciting it is to purchase new home security devices. Being able to set them up and control them using your own credentials is essential for your peace of mind. Thank you for taking the time to bring this matter to our attention. We would love to provide you with a solution to this concern and ensure you have a brand new product to install on your home.

One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. It keeps your devices from being reset or reassigned in cases of theft and allows you to safely and securely transfer the physical control of a Ring device as the result of a sale, improperly processed retailer return, or a move.

If you purchased a Ring device from a retailer and cannot set up that device because it already has an owner, first try to get in contact with the seller or return it to the retailer. If those options don’t work you can contact Ring Customer support for help. In order to expedite the process, have your proof of purchase handy if available, and a picture of the MAC ID (barcode) on the device you are attempting to set up. The MAC ID is the unique identifier of the device. Here is a helpful article that walks you through this process: https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device.

For any additional installation questions or device ownership concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello MariMon,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your indoor camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. For optimal performance, since your router and modem are usually the hardest-working devices in your house, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article that walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Laguz,

Thank you for taking the time to leave a review and share your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We are always striving to improve our products and their performance. We here at Ring understand how important it is to feel protected which is why we offer our optional basic Ring Protect Plan starting at $3/month or $30/year. Also we would like to note that without the Ring Protect Plan you may still use the Live View feature and get motion alerts. If there is any further feedback that you would like to share, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello Meka,

Thank you for taking a moment to leave your review rating on the Ring Indoor Camera. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Indoor Camera product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Angie,

We appreciate you for bringing your Ring Indoor camera experience to our attention. The Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern. After reading your review, it seems that your Ring Indoor Camera is having trouble staying connected to your home wifi and picking up motion. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

 

Also, if you are having trouble with your Ring Indoor Camera picking up motion, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs, please see our help center article: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

 

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello Stephen,

Thank you for bringing this to our attention. Your Ring Indoor Cam should turn on when connected to its power source, bringing you peace of mind. We understand the urgency in your concern and assure you that we are here to help.

If your device is unresponsive, please try a hard reset. This can help clear out many underlying issues with your device.

To begin, please ensure your device is connected to its power source. Hold down the set-up button for 15 seconds, then release. Your device will complete its reset within a minute or so. Once done, you'll be able to finish a new device set-up within the Ring app.

Can you please reach us when you get a moment? We'd like to walk through these steps together and ensure everything works as intended.

Regards,
Marlom with Ring

Hello Rang,

We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello RocketJohnny,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring