Customer Ratings & Reviews

Hi ERICRT.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Outdoor Cam Pro to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Outdoor Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you are experiencing issues with the device in regards to connection. Usually, unstable connection is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices need at least 2 Mbps to function, but for the full 4K experience on this model, a minimum upload speed of 15 Mbps is recommended.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

You can also try resetting the device by holding the setup button for 20 seconds and reconnecting through the Ring app.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi hereforthepoints.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Outdoor Cam Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Outdoor Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. For our 4K models, a minimum upload speed of 15 Mbps is recommended, and video resolution may vary depending on internet bandwidth. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If any additional information is needed regarding your Ring Outdoor Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Miyuki from Ring.