Customer Ratings & Reviews

Hi MikeS.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) detect motion and alert you according to your needs. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not detecting motion as expected. The Ring Outdoor Cam offers advanced motion detection with customizable motion zones. Camera Motion Zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts (such as cars driving by). By drawing your camera's motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness. Follow these tips to optimize your camera's motion zones:

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Look for high-traffic areas. Note any high-traffic areas, such as busy streets or sidewalks. If you receive too many motion alerts from your Ring device, you can adjust your motion zones to exclude these areas.

Exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your motion zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity
Redraw your Customizable Motion Zones
Change Motion Frequency to regularly or periodically
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

If any additional information is needed regarding your Ring Outdoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi JenniferB.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address your concern regarding the issue that you are experiencing with the delay in motion detection of your Ring Outdoor Cam. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Outdoor Cam, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi Justmeheredude.
Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Stick Up Cam. Being able to save, download, and review footage captured by your Ring Stick Up Cam is a valuable feature of the Ring Home Plan. We are happy to hear that you are enjoying the functionality of the device. While subscribed to one of our Ring Home Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.