Customer Ratings & Reviews

Hi Jess.

Thank you for sharing your experience with us!

We understand the importance of your Ring Stick Up Camera Battery having a strong and reliable connection so that you can confidently monitor your home. The Ring Stick Up Camera Battery was designed to provide you with peace of mind that your home is secure no matter where you are. We would love the opportunity to address your concerns with you and ensure your device is functioning as intended.

It sounds like the wifi signal was not very strong at your device.  If you ever have problems with Live View, experience a poor device connection, or are missing notifications, the wifi signal your Ring device is receiving may not be up to par. The Ring app can be used to check your RSSI (received signal strength indicator) and optimize your wifi signal strength.

To check your RSSI in the Ring app:

1. Tap the three lines (☰) on the top left corner of the Dashboard.
2. Tap Devices and select any of your Ring devices.
3. Tap Device Health.
4. Under "Network," look for "Signal Strength."


Your RSSI in the Ring app will be green, amber, or red to indicate connection strength. If you're disconnected from wifi, you can reconnect in this same area of the Ring app. Visit our support center for tips and tricks on optimizing wifi: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

If you have a frequent problem with your Ring device losing its wifi connection, you might want to try a Chime Pro wifi extender. Learn more here: https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hello Jsosa,

We are pleased to read that you are enjoying your new Ring Stick Up device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your new product.

Thank you,
Alexis with Ring

Hi Alienzero.
Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful. For more information on adjust the volume on your Ring device, please visit this link:https://ring.com/support/articles/p9go2/Adjusting-the-Volume-on-Ring-Doorbells-Security-Cameras-and-Chimes

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hello Ayin,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring