Customer Ratings & Reviews

Hi Geronimo.

Thank you for taking the time to share your experience with us. We understand the importance of being able to properly install your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) so that you can effectively monitor your home. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

For optimal performance, it is not recommended to aim your Ring device directly at a window. The glass can negatively affect the camera's ability to accurately detect motion. Repositioning the camera to a location that avoids facing a window should reduce any issues with motion detection.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello Best Buy customer,

We know how important it is to be able to see and speak to the person who is on your property. The Stick Up Cam is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together. Furthermore, there are a few things to look into when experiencing poor video quality. First, you want to make sure you are not experiencing any sort of outage with your internet provider where your network speeds are being affected. Lastly, you also want to verify your Stick Up Cam has a good signal strength, also known as RSSI: https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229. We also have this Help Center article here with other steps you can try for poor video quality: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. 

Best wishes,
Ivan from Ring

Hello SlippyG,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring