Customer Ratings & Reviews

Hi ElizabethR. Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Stick Up Cam (2nd Gen) features advanced motion detection, 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle. Delayed notifications are usually signal-related. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. It’s also important for your phone to have a good internet connection, otherwise notifications could be delayed.
We have included the steps here for checking your device's signal strength:
Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device that you want to check.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi ITapplelover.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Kaveman,

We are pleased to read that you are enjoying your new Ring Stick Up device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your new product.

Thank you,
Alexis with Ring

Hi Toothbrush.

Thank you for taking the time to share your experience with us. We understand the importance of having yout device record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.

The key features of the Ring Stick Up Cam are listed here:
Two-Way Talk and Noise Cancellation
Flexible Power Options: Battery, Plug-in, or Solar
1080p HD Video & Color Night Vision
Remote-activated siren
2.4GHz Wifi Connectivity

Motion Zones allow you to select a specific area that you want your Ring cam to cover and greatly increase the effectiveness of your Ring device. Visit the Ring app and select the device you'd like to configure the motion detection settings for and then tap Motion Settings. Tap on the zones that you'd like to receive alerts for, then adjust the slider. Make sure that the zones you'd like enabled turn blue and say 'On' before clicking Save. When selecting your motion zones, note the potential paths people take to approach and reselect your motion zones to exclude areas where you very rarely see people such as behind locked gates, hedges, or walls.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi dadamnebudda.

Thank you for taking the time to share your experience with us. We are happy to hear that you are enjoying the functionality of the device. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We understand the importance of having all relevant product information prior to purchasing. The Ring Protect Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. We can definitely provide you with more information regarding the concern mentioned in your review.

With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. Please check out our Ring Community webpage, "Feature Request Board," to share your valuable suggestions for the Ring Stick Up Cam. As always, we will continue adding new features that make sense for our members and our mission. We invite you to visit our community today.

Thank you,
Melissa from Ring.