Customer Ratings & Reviews

Hello MyAar,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Stick Up Camera. We are eager to turn around your experience!

Thank you,
Jamila with Ring

Hi Bigboy.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hi DellaG.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi DEEDEE.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events where the device is installed and for the battery life to last. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with information to assist you in finding the best settings for your home’s environment.

It sounds like you have some concerns with the battery life and motion detection of your device. The Ring Stick Up Cam Battery offers advanced motion detection with customizable motion zones. Camera Motion Zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts (such as cars driving by). By drawing your camera's motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness. Follow these tips to optimize your camera's motion zones:

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Look for high-traffic areas. Note any high-traffic areas, such as busy streets or sidewalks. If you receive too many motion alerts from your Ring device, you can adjust your motion zones to exclude these areas.

Exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your motion zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity
Redraw your Customizable Motion Zones
Change Motion Frequency to regularly or periodically
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips and tricks.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi tres.

Thank you for taking the time to leave your review of the Ring Stick Up Cam. We understand the importance of having all relevant product information prior to purchasing. The Ring Stick Up Cam offers valuable features and technology to accommodate your home security needs. We can definitely provide you with more information on the concern that you mentioned in your review.

It sounds like the device is not exactly what you expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera equipped with color night vision. We are happy to hear that you are enjoying the size and convenience of the camera. If you are looking for a device that has a light, we recommend the Ring Spotlight Cam Plus.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Omrogirl.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are enjoying your new Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam)!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.