Customer Ratings & Reviews

HI D2Be4.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Outdoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Thank you,
Miyuki from Ring.

Hi DovergDave.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Stick Up Cam. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern that you mentioned in your review.

While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the "Live View" feature.

If any additional information is needed regarding your Ring Spotlight Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Cameragirl,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring

Hello Alleycat,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Damo.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) right away. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are happy to provide you with more information regarding the installation concern that you mentioned in your review.

It sounds like the device is not performing as expected. I'd like to share some useful tips for positioning your Ring Outdoor Cam. Getting the most out of your Ring Outdoor Cam means placing it so that it captures as much as it possibly can. That's why a quick rule-of-thumb for the Ring Outdoor Cam is that, whether you're mounting your camera indoors or outdoors, higher is usually better. Your Ring Outdoor Cam will work fine at about eye-level, but raising it up to about nine feet (outdoors) or seven to eight feet (indoors) will work even better. You'll still be able to see faces, but your camera will be able to get a wider field of view and see more.

For more information on your Ring Outdoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Goldenchild.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. Together, we’ll make neighborhoods safer!

It sounds like the device is not performing as expected. I'd like to share some useful tips for positioning your Ring Outdoor Cam. Getting the most out of your Ring Outdoor Cam means placing it so that it captures as much as it possibly can. That's why a quick rule-of-thumb for the Ring Outdoor Cam is that, whether you're mounting your camera indoors or outdoors, higher is usually better. Your Ring Outdoor Cam will work fine at about eye-level, but raising it up to about nine feet (outdoors) or seven to eight feet (indoors) will work even better. You'll still be able to see faces, but your camera will be able to get a wider field of view and see more.

For more information on your Ring Outdoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hello John.

Thank you for taking a moment to leave your Ring Stick Up Cam rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you need any additional information on your Ring Stick Up Cam.

Thank you,
Melissa from Ring.