Customer Ratings & Reviews

Hello Bubblethumb,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam is designed to bring you peace of mind with reliable performance.

Physically installing up your Stick Up Cam Battery/Solar is a simple process. This article can provide tips on installing the device: https://support.ring.com/hc/en-us/articles/360032833651-Physically-Installing-Your-Stick-Up-Cam-Battery-Solar.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello Redbush237,

We appreciate that you have taken the time to share your Ring Stick Up Camera experience with us directly. Rest assured, the device is intended to provide you with timely motion notifications for visitors, and we're here to provide you with steps to resolve the delay you describe in your review.

The Motion Frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Here is a helpful support article that elaborates on which setting might be best for your device's environment: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

With the optional Ring Protect Plans, you have the ability to review, save, and share your video recordings for as little as $4.99 a month. Your Ring videos are stored in the cloud for up to 180 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature.

Should you have any additional concerns after reviewing this information, you can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you,
Alexis with Ring

Hi JanS.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stickup Cam capture all the correct motion events. The Ring Stickup Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review. We are confident that we can find the correct settings for your environment!

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stickup Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Keepsake25,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi Hannah.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Stick Up Cam. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Stick Up Cam to assist with the wifi signal strength to the device.

If you still have the Ring Stick Up Cam in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.