Customer Ratings & Reviews

Hi TimothyJ.

Thank you for sharing this feedback with us.

We understand how important it is for your Ring Stick Up Cam Battery to provide clear video, so you are able to view any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam Battery are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you're experiencing less than optimal video quality. Poor wifi signal strength from your router could be the culprit behind your video problems. We recommend testing your signal strength and analyzing the video.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

If there is a long delay before your video starts, this is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Then see if there's any difference when it's back on line.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello KipPowers,
Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Rick.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Stick Up Cam so that you can have a longer time between charge cycles. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the solar panel connected to your Ring Stick Up Cam. Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery. If your battery life is still relatively short even with plenty of direct sunlight, motion events are probably draining the power. Try adjusting your motion sensitivity slider and optimizing your motion frequency.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Nerd.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi ElizabethR.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events so that you can effectively monitor your home.The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Stick Up Cam is Ring's leading indoor and outdoor-ready security camera with flexible mounting options, 1080p HD Video, Color Night Vision, Remote-activated siren, and 2.4GHz Wifi Connectivity. We recommend enabling Rich Notifications for an enhanced experience with alerts. Rich Notifications send you a snapshot image of what’s happening in front of your Ring security camera or video doorbell so you can easily see what’s going on without needing to open the Ring app. They are included in your Ring Protect subscription.

You may need to update your mobile device's operating system and download the latest version of the Ring app to access the latest in-app features.

Rich Notifications are snapshot images that appear with your camera or doorbell notifications that can show you a preview of your event video. With a quick look at your notification, you can know immediately if you need to open up Live View to take a closer look, or if you’d rather wait and review your video later.

When a Rich Notification appears, you can expand the notifications to zoom in and see a bigger version of the image. The process of expanding the image is a little different for iOS and Android.

On iOS, tap and hold the thumbnail to open up the full-frame snapshot.
Having trouble? Try toggling off Low Data Mode within your Apple device's settings.
On Android, drag down the thumbnail to open up the full-frame snapshot.
Having trouble? Try toggling on Background Data for Android within your Android device's settings.
In some cases, in order to ensure you receive notifications as fast as possible, you may receive multiple notifications. A regular notification to your smartphone will be sent as soon as possible and then that notification will be updated with an image. Rich Notification snapshots are available on your phone until your notification is dismissed. We do not store Rich Notification snapshots in the Ring app. If your phone has a poor connection, we store the snapshot in the cloud for up to four minutes so that we can deliver it to you as soon as you are back online. In some cases of poor connection, you may not receive Rich Notifications.
You can toggle Rich Notifications on or off by doing the following:
Open the Ring app.
Tap the menu (☰).
Tap Device.
Select a device.
Tap the Device Settings tile.
Tap Notification Settings.
Tap Rich Notifications.
Toggle on or off to update your Rich Notifications settings.
Rich Notifications work on devices that are subscribed to an active Ring Protect plan or a trial.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Brandon,

When you’re having trouble receiving notifications or seeing a Live View, or a recorded video, this might mean there’s a problem in the data transfer. As a result, communication between your mobile device and your Stick Up Cam can be impacted. This could mean your Ring app is unable to show you a Live View or display a video recording from your Ring Stick Up. You might see a message that says Activating Device, but the camera eventually times out.

Please check the device health section of your Ring application for the signal strength of your Ring Stick Up Cam. If your signal is poor or very poor, you may experience delays and poor connectivity. A poor signal can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Nando,

It is imperative to have peace of mind when it comes to your home security and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam Battery is designed to be a DIY home security solution that can be trusted to provide you with lasting service. While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment.

Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar or Super Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Additionally, This versatile device can be mounted on a flat surface for flexibility or to a wall for a more permanent solution. We understand that all households are unique, and mounting from a ceiling may be more convenient at times. For this, we've made the previous generations' mount compatible with this 3rd generation camera. It is available for purchase as an optional accessory through our web store. By using it, you can mount the camera from a ceiling without affecting video orientation or motion detection.

Please reach out to us today at https://community.ring.com/, for additional tips and support! We look forward to helping optimize your battery life.

Thank you,
Alexis with Ring

Hello DistancedOut,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello MsVeronika,

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts. This help article can go into more detail: https://support.ring.com/hc/en-us/articles/115003477106.

Your Ring Stick Up Cam “sees” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. When a person or object that is warmer enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. The sensitivity of the sensors can be adjusted to accommodate the motion detection you would like from your device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring