Customer Ratings & Reviews

Hello JC025,

Thank you for detailing the installation location of your Ring Indoor Cam. When placed in an ideal location, this device will provide you with accurate motion detection. We understand your concern and are here to help.

This Ring device uses PIR (Passive Infrared) motion detection. Since PIR looks for heat sources, glass will prevent it from detecting motion. You can learn more here: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices

However, Ring does offer a Ring Stick Up Camera - Elite, which can detect motion past glass. Please reach us directly, so we can discuss this in more detail and help find a solution.

Regards,
Marlom at Ring

Hello CEliz,

Thank you for leaving a review. We definitely understand the seriousness of your safety and security and assure you that it is of the utmost importance to us to fully resolve your concerns. Please know that we take your peace of mind and sense of security very seriously and we are here to get this taken care of for you.

Based on your review, it seems like you are unable to use your Ring Stickup Camera behind a window. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple of scenarios when this can happen:

During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.

At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Edwin,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option. You can see the full ring warranty here: https://ring.com/warranty.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring XXX or any other Ring product.

Thank you,
Antonio from Ring

Hi Bill. It's definitely important to make sure you're getting the most from your home security devices. For more information on what features are available on the Stick Up Cam, check out this article from our Help Center https://support.ring.com/hc/en-us/articles/360032203412-Stick-Up-Cam-Battery-Solar-3rd-Generation-Information-. Having a Ring Protect Plan subscription also unlocks additional features, as outlined here https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. If you have any other questions, try browsing the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hi KimB.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.
Key Features of the Stick Up Cam include:
*Two-Way Talk and Noise Cancellation
*Flexible Power Options: Battery, Plug-in, or Solar
*1080p HD Video & Color Night Vision
*Remote-activated siren
*2.4GHz Wifi Connectivity

We recommend following these steps to set up your Ring Stick Up Cam in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Security Cameras.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Stick Up Cam is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your camera a name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.
Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.