Customer Ratings & Reviews

Hello Jlvtx,

Thank you for taking the time to share your Ring Stickup Camera experience with us. We are happy to read that the camera is providing you with peace of mind when monitoring your at home. Being alerted to unwelcome visitors in these areas is essential in a home security device. Thank you for supporting our mission of making neighbors safer!

We also appreciate your feedback regarding the option to turn off the blue light on the front of the camera. Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello

We understand the importance of being connected to live events in the moment. If you have recently received a notification on your mobile device or if you have gotten a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to wifi connection. The three most common causes of this problem are the following:
* A poor connection between your mobile device and the internet
* Slow internet upload and download speeds
* A poor connection between your Ring device and your router.

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring product, the layout of your home, or the materials in your walls. For more information on how to make wifi work for your Ring Stick Up Cam: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Amjad,

We understand how important it is to have access to your videos, especially when you have subscribed to the plan. Please know that we are here to answer your questions, so that you may have peace of mind.

Out of the box, each Ring security device comes with a free 30 day trial period of our optional Ring Protect Plan. With a Ring Protect Plan active on your account, videos of each ring, motion, and live view event are stored in the cloud for 60 days (US). Allowing you to review, share, and save them at your leisure. Without a Ring Protect Plan in place, you will still receive instant alerts and have access to the live view and two way talk features your device has.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello wallycher62,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring.

Hello Bert,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello WendyL,

Thank you for taking the time to share your Ring experience with us and other consumers. We believe that stronger communities are the key to safer neighborhoods. If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your Stick Up Camera device: https://ring.com/support/articles/odu0k/Ring-App-Not-Showing-Video-Or-Connecting-to-My-Ring-Device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Scamper.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi SCAMMEDBYBESTBUY.

Thank you for taking the time to share your experience with us. We understand the importance of receiving a working device in your order. The features and technology provided by Ring Security Cameras are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are having a concern with a return. In this particular case, we suggest that you reach out to Best Buy's customer service at: 1-888-237-8289. We are confident that they will be able to provide you with a resolution to this concern.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Matthew from Ring.

Hi BrandiH.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Here are some examples of video quality issues:
Overexposed, washed-out videos: Washed-out videos may be due to overexposure to sunlight.
Poor wifi signal strength: A decline in wifi signal strength may be caused by a weak connection between the router and your Ring device.
Traveling signal strength: This may be due to a wifi dead zone in your home where you lose signal strength between the router and your Ring device.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the "Device Health" section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:
Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in live video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, Then see if there's any difference when it's back on line.

While there are no video settings that allow you to change exposure to sunlight, there are other ways you can fix overexposed, washed-out videos. Using a wedge kit or corner kit can change the angle of the doorbell. There are many different corner kits and wedge kits, so make sure you get one that is compatible with your particular model of doorbell.

For more information on your Ring Stick Up Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi Gloria. Thank you for taking the time to share your experience with us. We understand the importance of receiving the correct device in your order. The features and technology provided by Ring Security Cameras are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you did not receive the correct Ring device in your order. In this particular case, we suggest that you reach out to Best Buy's customer service at: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi JamesG. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. Ring Stick Up Cam has a versatile wire-free design that's designed to be placed on a flat surface or mounted to a wall.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. We recommend checking the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery).
If the camera is still not powering on, hold the setup button for 20 seconds.
Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.