Customer Ratings & Reviews

Hi Santi.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

*As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Panel or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Stick Up Cam.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello Nick,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi neighbor. Setting up a new can sometimes be tricky. As a best practice, it's always a good idea to be in the same room as your WiFi router for setup. You'll also want to make sure that the phone you are using is up to date with it's OS. You can also setup a device using a tablet, such as an iPad. This Help Center article here covers how to setup a device from start to finish: https://support.ring.com/hc/en-us/articles/115001773266-Setting-Up-Your-Ring-Video-Doorbell-1st-generation-in-the-Ring-App. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello jand,
Thank you for leaving a review of the Ring Stickup Camera and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.
This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.
If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!
Thank you,
Jamila and the Ring

Hello BUYANDRETURN,

Having the freedom to mount your Stickup Camera and change the video’s orientation is imperative to reviewing past video footage. You are correct, the Stick Up Camera does have a ceiling mount bracket that can be installed during set up. Rest assured, we are here to provide you with information regarding this concern.

The Ring Stick Up Cam can be mounted anywhere on a wall or roof, but works best when mounted approximately five to seven feet off the ground. This article details the installation process using the ceiling mount, which is sold separately: https://support.ring.com/hc/en-us/articles/360057362691-Installing-your-Stick-up-Cam-Battery-with-the-ceiling-mount.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Camera. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Alexis with Ring

Hello lilcancun,

Thank you for taking a moment to leave your review of the Ring Stickup Camera At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Gunner,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.
Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days you can chose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Thank you,
Jamila with Ring

Hello Amboyroy,

It is imperative to have peace of mind when it comes to your home security and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam Battery is designed to be a DIY home security solution that can be trusted to provide you with lasting service. While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment.

Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar or Super Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Additionally, the battery life may be affected by poor signal strength. If you've noticed wifi issues, such as poor video quality or trouble connecting to live video, a wifi extender such as the Ring Chime Pro may improve the signal getting to your camera. A cost-effective alternative would be to relocate your router (or camera) in an area that has less interference, even a couple feet can make a big difference.

Please reach out to us today at https://community.ring.com/ for additional tips and support! We look forward to helping optimize your battery life.

Thanks,
Alexis with Ring

Hello Zay21,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

We do notify our customers about the optional Ring Protect Plan on Best Buy's site under the device specifications, on our (http://ring.com/)website, in your Ring App during the free 30 day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. While subscribed to one of our Protect Plans, it allows you to access videos of every ring, motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the live view feature.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello tom54,

We are so happy to have you as a part of the Ring community, and thank you for taking the time to share your experience with us. At Ring, we understand that you expect consistent quality across our line-up of security devices. The Ring Stick Up Camera is designed to bring you peace of mind with reliable 1080p performance.

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you,
Alexis with Ring

Hi User.

Thank you for taking the time to share your experience with us.

We understand the importance of your Ring Stick-Up Cam working consistently and reliably. The features and technology provided by the Ring Stick-Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you to ensure your device is functioning as intended.

It sounds like your device was previously working but may have lost it's wifi connection. It is possible that your wifi signal is not strong enough where your device is installed. Physical obstructions between your Ring device and wifi router, such as large metal appliances, multiple walls, heavy furniture, or concrete, stone, or other dense building materials, can cause decreased wifi strength. You can try bringing your device closer to your router to set it up again. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If your Ring device gets disconnected from wifi by network or battery error, you'll see a red icon on your Device Dashboard in the Ring app, letting you know your device needs attention. Tap the red icon and follow the instructions on the error screen to help you troubleshoot your issue. You'll see an error code with alphanumeric characters (i.e., P1-65, P1-67, and P5-01), along with suggestions of things to check and things to try. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Bubb,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended we recommend resetting your device. To reset your Stickup Camera press and hold the setup button for 10-15 seconds and release. Once the white light on the the device stops blinking proceed with the setup process. Please see our help center article for further help:https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Daniel

We do notify our customers about the optional Ring Protect Plan here, on our website, in your Ring App during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. While subscribed to one of our Protect Plans, it allows you to access your recordings as well as other features. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the live view feature.

Best wishes
Ivan from Ring

Hello John,

We understand why you feel this way, as this isn't the experience we want our users to have. The Ring App should allow you to view the status of your solar panel accessory and make the necessary changes you desire. Our team is here to help you find a solution.

We've since rolled out various updates which should address the concerns you are referring to. If you haven't already, please visit your Stick Up Camera's device page to make any motion setting adjustments you need.

You may also contact us directly with any questions you may have. We'd love to ensure everything is working as intended.

Regards,
Marlom at Ring

Hi CourtneyB.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Sincerely,
Matthew from Ring.

Hello RLM1234,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended, we recommend resetting your device. To reset your Stickup Camera, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360035112652-Stick-Up-Cam-Battery-Solar-Troubleshooting.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring.

Hello Ink220,

Thank you for taking the time to share your Stick Up Camera experience with us. What you describe isn't what we want you to encounter, and can assure you that we are here to help. You should be able to enjoy the peace of mind that Ring Stick Up Cam is designed to add to your home security. We completely understand the relevance of having your device online and connect to your wifi network, as this ensures you can access the camera to check on activity around your home anytime day or night.

Although they are rare, disconnects can occur and can usually be traced back to nearby interference or underlying network issues. Both of which are easily resolved with a few changes. A common solution to most network related problems is creating a guest network. You could then pair the Ring Stick Up Cam to the guest network to ensure the device remains online. Another thing to consider is wifi interference caused by a nearby object or material. Things such as brick, metal, stucco etc. can diminish a wifi signal as it reaches your camera. Do you happen to have your camera mounted on any of these surfaces? Additionally, network and environmental interference can contribute to the camera's ability to stream live video.

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please check out our community forum at https://community.ring.com/ for additional tips and support.

Thank you,
Alexis with Ring

Hello Veliz903,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera picking up the correct motion and keeping a charge. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. 

Also, the Stick Up Cam uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,

Jamila with Ring

Hi WilliamM.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam Battery device right away. The features and technology provided by the Ring Stick Up Cam Battery are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can get your device up and running as intended.

It sounds like your device is failing to find the temporary "Ring-" wifi network. The temporary wifi network called "Ring-" is broadcast by your device during setup. If you're having trouble finding this network, you should restart the setup procedure. When you get to this step, look for a slowly pulsing light on your device. This means the device is broadcasting the network. Now, try the setup process again. If you don't see this light, you may have a malfunctioning unit.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.