Customer Ratings & Reviews

Hi LisaL. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Stick Up Cam to function properly. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not operating as expected in regards to motion detection. Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi Rray,

Thank you for taking the time to share your Ring Stick Up Cam experience with us. This is our next-generation security camera that can be used both indoors and outdoors to bolster the security around your home. The Ring Stick Up Cam Battery features 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle with multiple power options.

We agree that getting the most life from your Ring battery is essential, so that it can provide you with round the clock coverage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. As most of our Ring devices are powered by lithium-ion batteries, it's important to note that at temperatures below 40 °F, the battery is less effective at holding a charge and may require more frequent recharges.

We'd like to connect you with our Ring specialist, so they may provide you a solution to help optimize the battery life. Please reach out to us today at amazon.advocates@ring.com.

Sincerely,
Danielle from Ring
amazon.advocates@ring.com

Hi YvonneA.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Cam right away. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer! What you describe is not the experience we want you to have.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hello Chief,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Fenway

Thank you for sharing your experience. I recommend removing the battery from your Camera, charging it, and placing it back into your Camera. Afterward, use this Help Center article for steps to follow when your Solar Panel is not trickle charging your Camera: https://bit.ly/3ZTuVjj. 

Best wishes
Ivan from Ring

Hello 173irndujenne,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stickup Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi jrrican.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Shell,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below: Unplug your router or modem from its power supply (don’t just turn it off). If your router and modem are separate, unplug both of them. Wait at least 30 seconds, then plug them back in. Wait for your internet to be restored. Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hi littlebit.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to work consistently and reliably. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are having some trouble charging the battery for your Ring Stick Up Cam device. To charge the battery for your Stick Up Cam, follow these steps:

Open the battery compartment by twisting the battery cover counter-clockwise to unlock it, then removing it from your Stick Up Cam.
Remove the battery by pressing the release tab.
Plug your Micro-USB cable into the battery's charging port. Be sure to use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. The battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.
Your battery is fully charged when only the solid green light is on.
Slide the fully charged battery back into the Stick Up Cam until it clicks in place.
Place the battery cover back onto your Stick Up Cam.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Caritas.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who w assured, we're here to help!ant them.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi Rizzo.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process and a long-lasting battery in your Ring Stick Up Cam. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are eager to provide you with a solution for the battery life concern mentioned in your review.

It sounds like the battery in your device is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information and tips to ensure you are getting the most out of your device's battery life.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Disappointed,

We value the experience you have with Ring, and want to ensure the Ring Stick Up Cam is meeting the standards it's intended to provide. It is essential to have peace of mind when it comes to your home security, and the battery life in your Ring camera plays a big role in that. Rest assured, we are here to provide you with information to resolve your battery life concern.

Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors in your home's environment, such as local weather, number of events captured, and frequency of activation. This article will cover some of the factors that could cause your battery to require more frequent recharging: https://support.ring.com/hc/en-us/articles/208190773-The-Battery-In-My-Ring-Device-Seems-to-Drain-Too-Fast.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your battery life concern.

Thank you,
Alexis with Ring

Hi EleanorM.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button on the top of the device for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi there, I definitely understand the importance of being able to rely on your Stick Up Cam for peace of mind. We have different articles and troubleshooting tips for the Stick Up Cam in our Help Center https://support.ring.com/hc/en-us/sections/360006458791-Stick-Up-Cam-Battery-Solar-3rd-Generation-. It's important to ensure your Stick Up Cam has a strong connection to your wifi network, and that you have adjusted the settings to your preference. If you have additional questions, you can ask the Ring Community https://community.ring.com/ for help from other neighbors. All the best, Ashley from Ring.

Hello Jack,

Being able to rely on your motion detection is important to us. The Ring app should allow you to connect to your Ring Stick Up Camera in a timely manner. Please know we're still here to discuss this further and help find a solution.

If you haven't already, please review the device health section of the Ring app. Here, you can find and resolve most underlying network issues that may be playing a part in the delays.

A common solution is to reboot your router. Simply unplugging it for 30 seconds should be sufficient. Once rebooted, you're Ring devices will automatically reconnect and function as intended.

If you can, could you please reach out to us once again? We can pair you with a product specialist who can help resolve this once and for all.

Regards,
Marlom at Ring

Hi SaintGeorgeSt.

Thank you for taking the time to share your experience with us. We know how essential it is for the two-way audio to work properly on your Stick Up Cam so you can speak with and hear whoever is at your door. The two-way audio is an invaluable feature of the Ring Stick Up Cam. We can definitely provide you with more information on the concern mentioned in your review.

It sounds like the device is not performing as intended. Please follow these steps to adjust the volume on your Ring Stick Up Cam:
Tap on the menu (☰).
Tap Devices.
Select your Ring Stickup Cam.
Tap on Device Settings.
Tap on General Settings.
Tap on Volume Settings.
Two-Way Talk: Adjust the volume slider for Device Speaker.

Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello RingIndoorUser,

Thank you for taking the time to share your Ring Stick Up Camera experience with us directly. We appreciate it! Having proper video orientation is imperative to properly view your recordings and notifications. Rest assured, we are here to provide you with information to resolve your video concern quickly.

You are correct, there is no option within the Ring app settings to rotate the Stick Up Camera Battery video orientation. There is, however, a Ring accessory that would achieve this for you! It's called the Ring Ceiling Mount. Here is a helpful article that explains the installation process: https://support.ring.com/hc/en-us/articles/360057362691-Installing-your-Stick-up-Cam-Battery-with-the-ceiling-mount.

Ring is constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding your Ring Stick Up Camera product.

Thank you,
Alexis with Ring

Hi DisappointedShopper.

We understand the importance of having a solid charge on your Ring Stick Up Cam so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home. We can definitely assist you with this today to ensure your Ring device is performing optimally and the proper settings are chosen within the Ring app.

It sounds like your battery is draining faster than expected. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change the motion frequency to regularly or periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi ArleneZ.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to see who is at your home with the Ring Stick Up Cam. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with information to address the concern you mentioned in your review.

It sounds like you have some concerns with the video quality of your device. The Ring Stick Up Cam features 1080p full HD resolution. If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds. Follow these steps to run a wifi speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Craig,

The key to getting the most out of your camera is making sure that the device is in an optimal position to pick up everything you want to see. Ring Stick Up Cam can be mounted anywhere, but works best when approximately five to seven feet off the ground.

It is critical to get the most life from your Ring battery as it can be cumbersome to remove and charge them in some exterior mounting locations. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured.

The Ring Solar Panel and Super Solar Panel are designed to provide a trickle charge to the Ring Stick Up Cam and Spotlight Cam. Which product is right for you depends on two important factors:

1. Number of Motion Events per day: If your Ring device is in an area that detects more events every day than average (defined as 10+events per day) than your battery will drain faster and require more power or recharging more often.

2. Your Solar Environment: Warmer climates and areas that get less rain and cloud cover will get more kW of solar energy per day than rainier or cloudier zones. In such areas, having a larger solar panel may be a necessity for powering your Ring device.

We would love the opportunity to connect with you, to ensure your Ring camera is meeting your needs and expectations. Will you kindly reach out to us today?

Sincerely,
Ring Team